Bike Service Pro & Customer Advocate

Trek Bicycle Corporation; Palm Springs (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Free life insurance & optional term

Competitive vacation package

401(k) with match and ESOP

12 weeks of maternity leave with 100%

Paid company holidays

Tuition Reimbursement up to $15,000! (

Employee discounts on all product

Deep partner retail discounts

Job summary

Trek Store Palm Springs is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on-site. You will be the primary customer-facing team member, building relationships and delivering hospitality while keeping gear in peak condition.

This role emphasizes learning, strong communication, and a proactive service mindset. Join Trek, a company that values customer care, teamwork, and ongoing growth.

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Troubleshoot bike repairs and service on-site.
• Install accessories customers select for their bike.
• Be the face of the department to customers when the Service Manager is unavailable.
• Build relationships with customers to keep gear running smoothly.

Job description

Trek Store Palm Springs is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on-site. You will be the primary customer-facing team member, building relationships and delivering hospitality while keeping gear in peak condition.

This role emphasizes learning, strong communication, and a proactive service mindset. Join Trek, a company that values customer care, teamwork, and ongoing growth.