Bike Service Advisor — Customer-Focused Tech & Growth

Trek Bicycle Corporation; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible culture

Health care

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Life insurance

Vacation package

401(k) with match and ESOP

Paid maternity leave

Employee discounts

Tuition Reimbursement

Job summary

Trek Store San Antonio North is seeking a Service Advisor to help customers keep their bikes on the road. This full-time role blends hands-on bike service with hospitality, customer care, and problem solving.

You’ll greet guests, assess service needs, and coordinate repairs with the workshop team, while learning Trek’s latest models and service methods. We value self-motivation, clear communication, attention to detail, and a team-first attitude.

Qualifications

• Customer service mindset with a hospitality focus.
• Clear communication with customers and colleagues.
• Attention to detail in assessing bike service needs.

Responsibilities

• Troubleshoot repairs and service bikes for customers.
• Build relationships with customers and keep them informed.
• Hands-on with brand-new Trek models before they hit the floor.
• Cooperate with the workshop team and learn Trek service methods.

Skills

Customer service

Communication

Attention to detail

Willingness to learn

Team player

Job description

Trek Store San Antonio North is seeking a Service Advisor to help customers keep their bikes on the road. This full-time role blends hands-on bike service with hospitality, customer care, and problem solving.

You’ll greet guests, assess service needs, and coordinate repairs with the workshop team, while learning Trek’s latest models and service methods. We value self-motivation, clear communication, attention to detail, and a team-first attitude.