Bike Service Advisor & Customer Care Lead

Trek Retail Corporation; Folsom (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Flexible culture

Health care options (PPO & HDHP)

Flexible Spending Accounts (FSA)

401(k) with match and ESOP

Tuition Reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discount

Job summary

Trek Store Folsom seeks a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on the spot. You’ll interact with customers and help debut new models in a fast-paced shop environment.

The role emphasizes hospitality and strong communication, with a focus on learning service methods and new technologies while building lasting relationships with riders.

Qualifications

• Self-motivation and a team-focused attitude.
• Fantastic hospitality—warm, approachable manner, active listening.
• Top-notch communication skills in customer interactions.
• Impressive attention to detail and a love for tinkering until you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles.
• Desire to continually learn proper service methods and new technologies.

Responsibilities

• Support the Service Manager and be the face of the department when needed.
• Provide exceptional customer service and assess issues to recommend repairs.
• Learn and apply service methods and new bicycle technologies, improving skills over time.

Skills

Self-motivation

Hospitality

Communication

Attention to detail

Willingness to learn

Problem solving

Job description

Trek Store Folsom seeks a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on the spot. You’ll interact with customers and help debut new models in a fast-paced shop environment.

The role emphasizes hospitality and strong communication, with a focus on learning service methods and new technologies while building lasting relationships with riders.