Bike Service Center Lead — Hospitality & Ops Champion

Trek Bikes; Folsom (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health care

Dental

Vision

401(k) with match

ESOP

Maternity leave

Paid holidays

Tuition reimbursement

Employee discounts

Deep partner discounts

Vacation package

Job summary

Trek Store Folsom is seeking a Service Manager to be the operations lead for the Service Center. You will be the primary service advisor, training and directing the team to deliver Trek's hospitality while integrating sales and service on the floor.

Strong communication and leadership are essential; you will manage all service communications with customers and ensure orders are accurate and timely for a great customer experience.

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication skills are a must; you will manage communications from Service to customers.
• You will train and develop your team and hold the shop to service KPIs.
• Ability to lead workflow and optimize service operations.

Responsibilities

• Lead the store's Service Center and own workflow decisions.
• Staff mechanics and manage KPIs to ensure top customer experience.
• Oversee service orders, costs, and shop organization.

Skills

Bicycle service center experience

Leadership

Communication skills

Job description

Trek Store Folsom is seeking a Service Manager to be the operations lead for the Service Center. You will be the primary service advisor, training and directing the team to deliver Trek's hospitality while integrating sales and service on the floor.

Strong communication and leadership are essential; you will manage all service communications with customers and ensure orders are accurate and timely for a great customer experience.