Benefits Specialist: Customer Care & Compliance

Murray Resources - Best Staffing Agency; Houston (TX); Presencial; USD 45.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Life Insurance

Vision Insurance

401K - company match

Descripción de la vacante

Murray Resources is seeking a Benefits Specialist for an established organization in Houston. This role focuses on benefits administration and participant services with emphasis on accuracy and customer care.

Responsibilities include processing enrollments and claims, interpreting plan documents, supporting front desk operations, and maintaining documentation. Requirements include an Associate or Bachelor's degree (preferred), bilingual English/Spanish (preferred), and 2+ years in admin or

Formación

• Associate’s or Bachelor’s degree preferred.
• Bilingual English and Spanish preferred.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Adobe; ability to learn and master benefits administration software and document management software.
• Ability to multitask in a dynamic work environment.
• Excellent telephone skills and customer service.
• Benefits administration experience preferred.
• Two years of administrative and/or customer service experience.
• Strong written and verbal communication skills.
• Ability to work within a highly regulated environment (HIPAA, ERISA, Department of Labor requirements, and IRS-related guidelines).

Responsabilidades

• Provide excellent customer service to plan participants in person, by telephone, and by email.
• Process life claims, accident and sickness benefit claims, and dental claims while maintaining a high level of accuracy.
• Process benefit enrollments, including eligibility determinations and collection of enrollment documents.
• Interpret plan documents, policies, and procedures to provide accurate benefit information.
• Complete document management tasks including collection, scanning, and verification.
• Support front desk coverage by answering the main office phone line and assisting participants in the office and by phone.
• Operate standard office equipment including postage meter, printers, copiers, and scanners.
• Assist with office-wide projects including mass mailings, check preparation, and timely filings.
• Perform specific functions through various business applications.
• Apply creative thinking to manage workflow and improve process efficiency.

Conocimientos

Customer Service

Communication

Multitasking

Educación

Associate or Bachelor's degree

Herramientas

Microsoft Office

Adobe Acrobat

Descripción del empleo

Murray Resources is seeking a Benefits Specialist for an established organization in Houston. This role focuses on benefits administration and participant services with emphasis on accuracy and customer care.

Responsibilities include processing enrollments and claims, interpreting plan documents, supporting front desk operations, and maintaining documentation. Requirements include an Associate or Bachelor's degree (preferred), bilingual English/Spanish (preferred), and 2+ years in admin or