Benefits Navigator: Client Advocate & Coordinator

270 West Consulting; Indiana (PA); On-site; USD 32,000 - 44,000; Full time

Job summary

270 West Consulting is seeking a Benefit Navigator to support clients by coordinating health and disability benefit activities and handling inquiries. You will guide clients through enrollment steps and ensure accurate record keeping.

Team collaboration is essential as you communicate updates, stay compliant with policies, and assist with client orientations. A background in customer service and a focus on clear communication are important for success in this role.

Qualifications

• High School Diploma required; postsecondary education preferred.
• Minimum 2 years of customer service experience with strong communication skills.
• Ability to work independently in a fast-paced environment.
• Fluency in French is considered an asset.
• Valid driver's license and access to a reliable vehicle.

Responsibilities

• Assessing and coordinating client benefits programs, including health claims and disability claims.
• Serve as main point of contact for clients regarding benefit inquiries and issue resolution.
• Conduct client orientation sessions about available benefits and enrollment processes.
• Collaborate with the team lead and other benefit navigators to communicate updates and changes.
• Maintain client benefit records and ensure data integrity.
• Assist with client enrollment, including account setup and document preparation.
• Stay up-to-date on policies affecting client benefits (e.g., Veteran Affairs, RCMP).

Skills

French language

Military terminology

Customer service

Communication skills

Education

High School Diploma

Job description

270 West Consulting is seeking a Benefit Navigator to support clients by coordinating health and disability benefit activities and handling inquiries. You will guide clients through enrollment steps and ensure accurate record keeping.

Team collaboration is essential as you communicate updates, stay compliant with policies, and assist with client orientations. A background in customer service and a focus on clear communication are important for success in this role.