Benefits Administration Associate | Client Advocate

NFP, an Aon company; Plainview (NY); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

Health & wellness programs

Exclusive discount programs

Job summary

NFP is seeking an Associate Client Advocate to support the administration of employee benefit programs, including health, dental, life, disability, and FSA plans. You will assist clients and employees with inquiries, eligibility, enrollments, and COBRA, collaborating with carriers and internal teams to ensure accurate service and plan management.

Responsibilities include maintaining Salesforce records, reviewing EDI reports, and supporting enrollment projects.

Qualifications

• Four years of college or university degree or equivalent experience.
• 2+ years of health insurance experience preferred.
• Experience with HRIS and online benefit enrollment systems.
• Excellent communication, interpersonal, organizational and project management skills.
• Ability to work autonomously, while recognizing team goals.
• Benefit Administration and call center experience a plus.

Responsibilities

• Assists in the daily administration of health and welfare plans for clients; Includes medical, dental, life and disability plans; Works closely with internal partners, clients and external vendors each day to do so
• Leads and participates in multiple assigned projects related to well-being and social services including online enrollment system implementations
• Client COBRA administration if vital
• Answer client emails that are filtered through the benefit administration email address
• Assist employees with eligibility issues and specific employee requests
• Review weekly EDI Feed Error Reports for assigned clients
• Log all emails, calls and tasks into Salesforce

Skills

Excellent communication

Attention to detail

Multi-tasking

Thrives in fast-paced env

Learns quickly

Health insurance knowledge

Education

Four-year college degree

Tools

Salesforce

HRIS

Job description

NFP is seeking an Associate Client Advocate to support the administration of employee benefit programs, including health, dental, life, disability, and FSA plans. You will assist clients and employees with inquiries, eligibility, enrollments, and COBRA, collaborating with carriers and internal teams to ensure accurate service and plan management.

Responsibilities include maintaining Salesforce records, reviewing EDI reports, and supporting enrollment projects.