Client Benefits Advocate — Health & Welfare Specialist

AON PLC; Plainview (NY); Remote; USD 40,000 - 44,000; Full time

Benefits offered by this job

401(k) with match

PTO & paid holidays

Health & wellness programs

Job summary

NFP, a leading benefits broker and adviser, is seeking an Associate Client Advocate to support the administration of employee benefit programs, including health, dental, life, disability, and FSA plans.

The role involves assisting with enrollments, eligibility, COBRA, and collaborating with carriers and internal teams to ensure accurate service and plan management. Strong customer service and HRIS skills are essential.

Qualifications

• Bachelor’s degree or equivalent experience; strong customer service skills.
• Experience with health insurance benefits and enrollment processes.
• Excellent communication, interpersonal, and organizational abilities.

Responsibilities

• Administer health and welfare plans for clients daily.
• Lead projects related to enrollment systems and well-being services.
• Manage COBRA administration as needed.
• Respond to client emails via the benefits inbox.
• Assist employees with eligibility issues and service requests; log activity in Salesforce.
• Review weekly EDI reports for assigned clients.
• Maintain documentation in Salesforce and track activities.

Skills

Verbal & written communication

Detail oriented

Multi-tasking

Fast-paced environment

Customer service

Health insurance knowledge

Education

Four years college degree or equivalent

2+ years health insurance experience

NYS Life, Accident and Health License

Tools

HRIS

Enrollment systems

Salesforce

EDI reports

Job description

NFP, a leading benefits broker and adviser, is seeking an Associate Client Advocate to support the administration of employee benefit programs, including health, dental, life, disability, and FSA plans.

The role involves assisting with enrollments, eligibility, COBRA, and collaborating with carriers and internal teams to ensure accurate service and plan management. Strong customer service and HRIS skills are essential.