Client Benefits Specialist

AON PLC; Plainview, Northern (NY, KY); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

PTO

Paid holidays

401(k) with match

Health & wellness programs

Job summary

NFP is seeking an Associate Client Advocate to support the administration of employee benefit programs, including health, dental, life, disability, and FSA plans. You will assist clients with inquiries, eligibility issues, enrollments, and COBRA administration, while partnering with carriers and internal teams to ensure accurate service and plan management.

Maintains documentation in Salesforce and supports enrollment processes.

Qualifications

• Four years of college or university degree or equivalent experience.
• 2+ years of health insurance experience preferred.
• Benefit Administration and call center experience a plus.
• Experience with HRIS and online benefit enrollment systems.
• Excellent communication, interpersonal, organizational and project management skills.
• Ability to work under pressure in a fast paced environment.
• Ability to work autonomously while recognizing team goals.
• NYS Life, Accident and Health License.

Responsibilities

• Assists in daily administration of health and welfare plans for clients; Includes medical, dental, life and disability plans; Works closely with internal partners, clients and external vendors each day to do so
• Leads and participates in multiple assigned projects related to well-being and social services including online enrollment system implementations
• Client COBRA administration if vital
• Answer client emails that are filtered through the benefit administration email address
• Assist employees with eligibility issues and specific employee requests
• Review weekly EDI Feed Error Reports for assigned clients
• Log all emails, calls and tasks into Salesforce

Skills

Communication skills

Detail oriented

Multitasking

Rapid learner

HR benefits knowledge

Education

4-year college degree

Tools

Salesforce

Job description

NFP is seeking an Associate Client Advocate to support the administration of employee benefit programs, including health, dental, life, disability, and FSA plans. You will assist clients with inquiries, eligibility issues, enrollments, and COBRA administration, while partnering with carriers and internal teams to ensure accurate service and plan management.

Maintains documentation in Salesforce and supports enrollment processes.