Benefits & Leave Delivery Manager (NA)

RiseMe; Johns Creek (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

RiseMe is seeking a Manager of North America Benefits & Leave Administration to oversee delivered services for Health & Welfare, Retirement, and Leave programs across the US and Canada. You will own employee experience and ensure compliant, high-quality service from outsourced partners.

You will lead escalations, monitor performance, collaborate with Total Rewards, Payroll, HR Operations, and vendors, and drive continuous improvement in governance and compliance across regions.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 7+ years of progressive experience in benefits administration, leave administration, HR operations, or shared services.
• 5+ years of people leadership experience.
• Strong knowledge of health and welfare benefits, retirement programs, leave administration, regulatory compliance, and operational governance spanning both US and Canada.
• Experience managing third-party administrators, outsourced service providers, and vendor performance.
• Experience with Flexible Benefit Plan administration
• Experience working in a service-oriented, employee-facing environment.
• Strong problem-solving, communication, and stakeholder management skills.

Responsibilities

• Oversee the employee experience associated with outsourced Health & Welfare, Retirement, Disability, and Leave Administration programs.
• Serve as the internal owner of benefits, retirement, and leave administration service delivery for employees across the United States and Canada.
• Monitor service delivery performance, employee feedback, case trends, and operational metrics to ensure a high-quality employee experience.
• Identify and address service gaps, operational risks, and improvement opportunities related to benefits, retirement, and leave administration.
• Act as the primary point of escalation for complex, sensitive, or high-impact issues related to Health & Welfare benefits, retirement plans, leave administration, disability programs, and vendor-supported services.
• Partner with vendors, Payroll, HR Operations, People Systems, and HR leadership to resolve employee concerns requiring elevated support.
• Advocate for employees and ensure timely resolution of escalated issues.
• Monitor escalation trends and implement corrective actions where needed.
• Manage operational relationships with benefits administration, leave administration, disability, and related service providers.
• Establish and monitor service delivery expectations, performance metrics, service-level agreements, and operational commitments.
• Conduct regular reviews of vendor performance, operational trends, and employee experience outcomes.
• Hold vendors accountable for contractual obligations, service quality, compliance requirements, and performance commitments.
• Partner with benefits administration, retirement administration, leave administration, disability, and related service providers to address operational issues, improve service delivery, and enhance employee experience.

Skills

Benefits administration

Leave administration

Vendor management

Regulatory compliance

Governance

Stakeholder management

Employee experience

Leadership

People leadership

Education

Bachelor's degree in HR or related field

Tools

Workday

ServiceNow

HR case management platforms

Job description

RiseMe is seeking a Manager of North America Benefits & Leave Administration to oversee delivered services for Health & Welfare, Retirement, and Leave programs across the US and Canada. You will own employee experience and ensure compliant, high-quality service from outsourced partners.

You will lead escalations, monitor performance, collaborate with Total Rewards, Payroll, HR Operations, and vendors, and drive continuous improvement in governance and compliance across regions.