NA Benefits & Leave Delivery Manager

Genuine Parts Company; United States; Vor Ort; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Zusammenfassung

Motion Industries seeks a Manager, North America Benefits & Leave Administration to lead outsourced benefits and leave services across the U.S. and Canada.

You will own the employee experience for Health & Welfare, Retirement, and Leave programs, ensuring compliant, high-quality delivery and escalations handling. You will partner with Total Rewards, Payroll, HR Operations, and vendor teams to drive improvements and governance.

Qualifikationen

• Bachelor's degree in Human Resources, Business Administration, or related field
• 7+ years of progressive experience in benefits administration, leave administration, HR operations, or shared services
• 5+ years of people leadership experience
• Strong knowledge of health and welfare benefits, retirement programs, leave administration
• Experience managing third-party administrators, outsourced service providers, and vendor performance
• Experience with Flexible Benefit Plan administration
• Experience working in a service-oriented, employee-facing environment

Aufgaben

• Oversee the employee experience associated with outsourced Health & Welfare, Retirement, Disability, and Leave Administration programs.
• Serve as the internal owner of benefits, retirement, and leave administration service delivery for employees across the United States and Canada.
• Monitor service delivery performance, employee feedback, case trends, and operational metrics to ensure a high-quality employee experience.
• Identify and address service gaps, operational risks, and improvement opportunities related to benefits, retirement, and leave administration.
• Act as the primary point of escalation for complex, sensitive, or high-impact issues related to Health & Welfare benefits, retirement plans, leave administration, disability programs, and vendor-supported services.
• Partner with vendors, Payroll, HR Operations, People Systems, and HR leadership to resolve employee concerns requiring elevated support.
• Advocate for employees and ensure timely resolution of escalated issues.
• Monitor escalation trends and implement corrective actions where needed.
• Manage operational relationships with benefits administration, leave administration, disability, and related service providers.
• Establish and monitor service delivery expectations, performance metrics, service-level agreements, and operational commitments.
• Conduct regular reviews of vendor performance, operational trends, and employee experience outcomes.
• Hold vendors accountable for contractual obligations, service quality, compliance requirements, and performance commitments.
• Partner with benefits administration, retirement administration, leave administration, disability, and related service providers to address operational issues, improve service delivery, and enhance employee experience.
• Provide compliance oversight activities associated with Health & Welfare, Retirement, and Leave Administration programs, including applicable regulatory, reporting, and fiduciary support requirements.
• Partner with Total Rewards, Legal, Payroll, and HR leadership to ensure vendor-supported programs align with applicable regulatory requirements.
• Support audits, compliance reviews, regulatory reporting, and governance activities.
• Monitor changes in legislation and program requirements that may impact service delivery or operational processes.
• Maintain operational controls and documentation supporting compliance and risk mitigation efforts

Kenntnisse

Benefits administration

Leave administration

Vendor management

People leadership

HR operations

Ausbildung

Bachelor's degree in Human Resources or related field

Tools

Workday

ServiceNow

HR case management platforms

Jobbeschreibung

Motion Industries seeks a Manager, North America Benefits & Leave Administration to lead outsourced benefits and leave services across the U.S. and Canada.

You will own the employee experience for Health & Welfare, Retirement, and Leave programs, ensuring compliant, high-quality delivery and escalations handling. You will partner with Total Rewards, Payroll, HR Operations, and vendor teams to drive improvements and governance.