Benefits Administration Lead: Vendor & Compliance

RiseMe; South Fulton (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

The role requires strong analytical and stakeholder management skills, a Bachelor’s degree, and 5+ years in benefits/HR operations. This position is based on-site and offers cross-border scope.

Qualifications

• Bachelor's degree in HR, business administration, or related field.
• 5+ years of experience supporting benefits administration, retirement administration, HR Operations, Shared Services, or Total Rewards functions.
• Experience managing third-party administrators and outsourced service providers.

Responsibilities

• Serve as internal owner for operational service delivery related to Health & Welfare and Retirement administration programs.
• Monitor service delivery performance, employee feedback, operational metrics, and service trends to ensure a high-quality employee experience.
• Identify and address service delivery gaps, operational risks, and improvement opportunities.
• Support annual enrollment activities and benefits-related operational initiatives.
• Partner with vendors, Payroll, HR Operations, People Systems, and Total Rewards to resolve employee issues requiring elevated support.
• Advocate for employees and drive timely resolution of escalated matters.
• Monitor escalation trends and recommend process or service delivery improvements.
• Manage day-to-day operational relationships with benefits administration and retirement administration vendors.
• Monitor vendor performance against SLAs, contractual commitments, and KPIs.
• Conduct operational reviews and analyze vendor performance trends.
• Hold vendors accountable for service quality, issue resolution, compliance obligations, and employee experience outcomes.
• Partner with vendors to implement corrective action plans and continuous improvement opportunities.
• Support compliance oversight activities associated with Health & Welfare and Retirement programs, including applicable regulatory, fiduciary, reporting, and audit requirements.
• Partner with Total Rewards, Legal, Payroll, and Finance to support compliance initiatives and governance activities.
• Assist with audits, reporting obligations, vendor compliance reviews, and operational risk assessments.
• Monitor legislative and regulatory changes affecting benefit administration operations.
• Maintain documentation, controls, and operational procedures supporting compliance and risk management.

Skills

Strong analytical skills

Communication skills

Problem-solving

Stakeholder management

Education

Bachelor's degree in HR or related field

Job description

The role requires strong analytical and stakeholder management skills, a Bachelor’s degree, and 5+ years in benefits/HR operations. This position is based on-site and offers cross-border scope.