Manager

RiseMe; Johns Creek (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

RiseMe is seeking a Manager of North America Benefits & Leave Administration to oversee delivered services for Health & Welfare, Retirement, and Leave programs across the US and Canada. You will own employee experience and ensure compliant, high-quality service from outsourced partners.

You will lead escalations, monitor performance, collaborate with Total Rewards, Payroll, HR Operations, and vendors, and drive continuous improvement in governance and compliance across regions.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 7+ years of progressive experience in benefits administration, leave administration, HR operations, or shared services.
• 5+ years of people leadership experience.
• Strong knowledge of health and welfare benefits, retirement programs, leave administration, regulatory compliance, and operational governance spanning both US and Canada.
• Experience managing third-party administrators, outsourced service providers, and vendor performance.
• Experience with Flexible Benefit Plan administration
• Experience working in a service-oriented, employee-facing environment.
• Strong problem-solving, communication, and stakeholder management skills.

Responsibilities

• Oversee the employee experience associated with outsourced Health & Welfare, Retirement, Disability, and Leave Administration programs.
• Serve as the internal owner of benefits, retirement, and leave administration service delivery for employees across the United States and Canada.
• Monitor service delivery performance, employee feedback, case trends, and operational metrics to ensure a high-quality employee experience.
• Identify and address service gaps, operational risks, and improvement opportunities related to benefits, retirement, and leave administration.
• Act as the primary point of escalation for complex, sensitive, or high-impact issues related to Health & Welfare benefits, retirement plans, leave administration, disability programs, and vendor-supported services.
• Partner with vendors, Payroll, HR Operations, People Systems, and HR leadership to resolve employee concerns requiring elevated support.
• Advocate for employees and ensure timely resolution of escalated issues.
• Monitor escalation trends and implement corrective actions where needed.
• Manage operational relationships with benefits administration, leave administration, disability, and related service providers.
• Establish and monitor service delivery expectations, performance metrics, service-level agreements, and operational commitments.
• Conduct regular reviews of vendor performance, operational trends, and employee experience outcomes.
• Hold vendors accountable for contractual obligations, service quality, compliance requirements, and performance commitments.
• Partner with benefits administration, retirement administration, leave administration, disability, and related service providers to address operational issues, improve service delivery, and enhance employee experience.

Skills

Benefits administration

Leave administration

Vendor management

Regulatory compliance

Governance

Stakeholder management

Employee experience

Leadership

People leadership

Education

Bachelor's degree in HR or related field

Tools

Workday

ServiceNow

HR case management platforms

Job description

Position: Manager, North America Benefits & Leave Administration - Global Industrial Job Summary The Manager, North America Benefits & Leave Administration is responsible for overseeing the delivery, governance, and performance of outsourced benefits and leave administration services across the United States and Canada. This role serves as the primary internal owner of the employee experience related to Health & Welfare, Retirement, and Leave programs, ensuring vendor partners deliver high-quality, compliant, and employee-focused services. The position provides leadership for benefits and leave escalations, vendor performance management, operational compliance, service delivery oversight, and continuous improvement activities. The Manager partners closely with Total Rewards, Payroll, HR Operations, People Systems, business leaders, and third-party vendors to ensure employees receive timely and effective support while maintaining compliance with applicable regulatory requirements. Responsibilities Benefits & Leave Service Delivery Management

• Oversee the employee experience associated with outsourced Health & Welfare, Retirement, Disability, and Leave Administration programs.
• Serve as the internal owner of benefits, retirement, and leave administration service delivery for employees across the United States and Canada.
• Monitor service delivery performance, employee feedback, case trends, and operational metrics to ensure a high-quality employee experience.
• Identify and address service gaps, operational risks, and improvement opportunities related to benefits, retirement, and leave administration. Employee Escalation Management
• Act as the primary point of escalation for complex, sensitive, or high-impact issues related to Health & Welfare benefits, retirement plans, leave administration, disability programs, and vendor-supported services.
• Partner with vendors, Payroll, HR Operations, People Systems, and HR leadership to resolve employee concerns requiring elevated support.
• Advocate for employees and ensure timely resolution of escalated issues.
• Monitor escalation trends and implement corrective actions where needed. Vendor Management & Accountability
• Manage operational relationships with benefits administration, leave administration, disability, and related service providers.
• Establish and monitor service delivery expectations, performance metrics, service-level agreements, and operational commitments.
• Conduct regular reviews of vendor performance, operational trends, and employee experience outcomes.
• Hold vendors accountable for contractual obligations, service quality, compliance requirements, and performance commitments.
• Partner with benefits administration, retirement administration, leave administration, disability, and related service providers to address operational issues, improve service delivery, and enhance employee experience. Compliance & Governance
• Provide compliance oversight activities associated with Health & Welfare, Retirement, and Leave Administration programs, including applicable regulatory, reporting, and fiduciary support requirements.
• Partner with Total Rewards, Legal, Payroll, and HR leadership to ensure vendor-supported programs align with applicable regulatory requirements.
• Support audits, compliance reviews, regulatory reporting, and governance activities.
• Monitor changes in legislation and program requirements that may impact service delivery or operational processes.
• Maintain operational controls and documentation supporting compliance and risk mitigation efforts. Qualifications
• Bachelor's degree in Human Resources, Business Administration, or related field.
• 7+ years of progressive experience in benefits administration, leave administration, HR operations, or shared services.
• 5+ years of people leadership experience.
• Strong knowledge of health and welfare benefits, retirement programs, leave administration, regulatory compliance, and operational governance spanning both US and Canada.
• Experience managing third-party administrators, outsourced service providers, and vendor performance.
• Experience with Flexible Benefit Plan administration
• Experience working in a service-oriented, employee-facing environment.
• Strong problem-solving, communication, and stakeholder management skills.
• Preferred Qualifications
• Experience supporting both U.S. and Canadian benefits and leave programs.
• Experience managing outsourced benefit and leave administration vendors.
• Experience with Workday, Service Now, and HR case management platforms.
• Experience supporting industrial distribution, manufacturing, logistics, or operationally…