Benefits Operations & Vendor Performance Manager

RiseMe; South Fulton (GA); Presencial; USD 120 000 - 150 000; Tempo integral

Resumo da oferta

The role requires strong analytical and stakeholder management skills, plus experience managing third-party administrators and governance processes to protect the employee experience.

Qualificações

• Bachelor's degree in HR, Business Administration, or related field.
• 5+ years of experience supporting benefits administration, retirement administration, HR Operations, Shared Services, or Total Rewards functions.
• Strong knowledge of Health & Welfare benefits, retirement plans, benefit administration processes, and related compliance requirements.
• Experience managing third-party administrators and outsourced service providers.
• Experience supporting vendor governance, service-level management, and escalation resolution.

Responsabilidades

• Serve as the internal owner for operational service delivery related to Health & Welfare and Retirement administration programs.
• Monitor service delivery performance, employee feedback, operational metrics, and service trends to ensure a high-quality employee experience.
• Identify and address service delivery gaps, operational risks, and improvement opportunities.
• Support annual enrollment activities and benefits-related operational initiatives.

Conhecimentos

Analytical skills

Communication skills

Problem solving

Stakeholder management

Formação académica

Bachelor's degree in HR or related field

Descrição da oferta de emprego

The role requires strong analytical and stakeholder management skills, plus experience managing third-party administrators and governance processes to protect the employee experience.