Benefits & Enrollment Coordinator

Aon; Statesboro (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Health & wellness programs

Job summary

NFP in Statesboro, GA is seeking a Benefits Coordinator to support account teams with day-to-day client service, enrollments, and open enrollment activities. You will assist with proposals, data gathering, carrier communication, and client inquiries, building expertise in employee benefits and industry practices.

The role offers exposure to renewals, benefit strategy initiatives, and a path toward a long-term career in benefits consulting and account management.

Qualifications

• Knowledge of benefits administration and industry practices.
• Ability to work independently and anticipate client and team needs.
• Effective time management and decision making.
• Diligent follow-up skills.
• Strong Excel and PowerPoint skills.
• Excellent written and verbal communication.

Responsibilities

• Gains exposure to clients and carrier contacts; attends meetings and calls, may take an active role with clients.
• Assist in developing solicitations for insurance company bids and compiling data on results, benefits, and rates in spreadsheets.
• Reviews client documents and summary of benefits and coverage for accuracy under the direction of higher-level colleagues.
• Builds and keeps client files in accordance with office procedures.
• Answers administrative questions from clients and/or insurance company personnel such as ID card request, claims or billing questions.
• May contact vendors or clients regarding clerical and administrative assistance.
• May have direct contact with clients for open enrollments' administration, as a support to the account representative.
• Assist Account Manager in preparing insurance company proposal requests and spreadsheet proposals.
• Assist Account Teams in their preparation for client meetings by reviewing presentations for grammar, verification of rates and benefits and ensuring formatting is appropriate.
• Coordinate client mailings, communications or packets related to Open Enrollment, following mentorship provided from the Account Manager.
• Complete and process group applications and Broker of Record letters, adhering to mentorship from the client relations specialist.
• Build and maintain client calendar, remind more senior team members of meaningful dates to ensure completion of pending items and future deliverables.
• Assists in research of questions regarding benefits and vendor/provider offerings and services.
• Enrollment fulfillment during renewal and new business onboarding process
• Assist Account Managers in the gathering of form 5500 information, maintain 5500 calendar and tracker, contact to carriers when needed
• Assists Account Managers with client projects such as implementation of new business, open enrollment process, inclusivity testing, etc
• Assists with problem resolution on claims, billing and eligibility issues with carriers
• Build and handle files and client data; lead all aspects of client data in Salesforce, as advised by Account Manager
• Maintain library of life and benefits magazine publications, insurance company newsletters, legislative updates, and reference materials
• Attend seminars and classes related to the department and to maintain L&H License
• Participate in training related to carrier offerings and systems

Skills

Benefits administration

Excel

PowerPoint

Time management

Communication

Education

High School or equivalent

2+ years related experience

Tools

Salesforce

Job description

NFP in Statesboro, GA is seeking a Benefits Coordinator to support account teams with day-to-day client service, enrollments, and open enrollment activities. You will assist with proposals, data gathering, carrier communication, and client inquiries, building expertise in employee benefits and industry practices.

The role offers exposure to renewals, benefit strategy initiatives, and a path toward a long-term career in benefits consulting and account management.