Benefits Data & Systems Analyst: Ops & Reporting

Keystone 74 Benefits and Administration; Plymouth Township (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

Keystone 74 Benefits and Administration is seeking a motivated Business & Data Analyst to support Taft Hartley benefits administration systems, reporting, and data integrity. This role serves as a bridge between operations and technology, helping ensure processes run smoothly and users receive timely support.

You will work with BASYS, ISSI, and Microsoft tools, develop SOPs, dashboards, and training materials, and contribute to process improvements across benefit plans.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Information Systems, Business Administration, Computer Science, or related field.
• 2+ years of experience supporting business and technology services.
• Experience with BASYS, ISSI, or similar enterprise applications preferred.
• Strong analytical and problem-solving skills.
• Experience with databases, reporting tools, and Microsoft Excel.
• Ability to communicate technical concepts effectively.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Experience in creating process documentation, user guides, and training materials.
• Knowledge of Microsoft 365 applications and business productivity tools.

Responsibilities

• Provide day-to-day support for benefit administration systems, including BASYS, Microsoft applications, and other operational platforms.
• Troubleshoot application issues and coordinate resolution with software vendors and internal stakeholders.
• Assist users with system navigation, functionality, and process-related questions.
• Monitor and test system updates, enhancements, and patches.
• Support software implementations, upgrades, and conversion projects.
• Assist with maintaining user security access and permissions.
• Document system configurations, procedures, and troubleshooting guidelines.
• Analyze existing business processes and identify opportunities for automation, efficiency improvements, and workflow enhancements.
• Develop and maintain standard operating procedures (SOPs) and process documentation.
• Assist departments with identifying operational challenges and implementing technology-based solutions.
• Participate in cross-functional projects to improve operational effectiveness.
• Track and follow up on technology-related projects and operational initiatives.
• Develop user training materials, job aids, and process documentation.
• Conduct user training sessions for software, system enhancements, and operational procedures.
• Assist with onboarding new employees regarding technology systems and operational workflows.
• Promote best practices for system utilization and data management.
• Follow established data privacy, cybersecurity, and record retention policies.
• Assist with maintaining appropriate controls over sensitive participant, employer, and Fund information.
• Support compliance efforts related to data security, business continuity, and operational controls.
• Assist with technology-related audits and documentation requests.

Skills

Strong analytical skills

Problem-solving

Effective communication

Organizational skills

Ability to manage multiple priorities

Training materials creation

Microsoft 365 knowledge

Education

Associate degree

Bachelor degree

Information Systems related degree

Tools

BASYS

ISSI

Microsoft Excel

Microsoft 365

Job description

Keystone 74 Benefits and Administration is seeking a motivated Business & Data Analyst to support Taft Hartley benefits administration systems, reporting, and data integrity. This role serves as a bridge between operations and technology, helping ensure processes run smoothly and users receive timely support.

You will work with BASYS, ISSI, and Microsoft tools, develop SOPs, dashboards, and training materials, and contribute to process improvements across benefit plans.