Benefits Coordination Team Lead — Hybrid & Process Improvement

Blue Cross and Blue Shield of North Carolina; Kentucky; Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave and adoption support

Career development programs andtuition

401k match

Job summary

Blue Cross NC is seeking a Team Leader, Coordination of Benefits to guide a department, manage workloads, and drive operational goals. You will coach staff, provide guidance on processes, and coordinate with cross-functional partners to resolve issues and improve performance.

The role requires a Bachelor's degree or higher and 5+ years of related experience (7+ years if no degree). Hybrid work arrangement and growth opportunities are offered.

Qualifications

• Bachelor's degree or advanced degree as required.
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Responsibilities

• Lead departmental staff and oversee workloads to achieve business objectives.
• Provide guidance on processes, issue resolution, and performance coaching.
• Identify trends, root causes, and implement corrective actions to improve operations.
• Coordinate with cross-functional teams to address system/process gaps and improve efficiency.
• Coach and develop team members through regular performance conversations and evaluations.

Skills

People leadership

Coaching & development

Root cause analysis

Cross-functional collaboration

Education

Bachelor's degree

Job description

Blue Cross NC is seeking a Team Leader, Coordination of Benefits to guide a department, manage workloads, and drive operational goals. You will coach staff, provide guidance on processes, and coordinate with cross-functional partners to resolve issues and improve performance.

The role requires a Bachelor's degree or higher and 5+ years of related experience (7+ years if no degree). Hybrid work arrangement and growth opportunities are offered.