Benefits Account Manager: Client Success & Delivery

Businessolver; United States; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Bonus opportunity

Job summary

Businessolver is seeking an Account Manager to serve as the day-to-day liaison between clients and production teams, ensuring goals and timelines are understood and met. You will manage client calls, train new administrators, and maintain standard operating procedures and process documentation.

Responsibilities include educating clients on product updates, communicating system functionality, and driving service delivery improvements across teams during Annual Enrollment periods and project

Qualifications

• Bachelor’s degree preferred in management or communications
• 4+ years in client-facing roles and relationship management
• Strong understanding of consumer accounts and benefits administration
• Knowledge of consumer accounts systems is critical
• Ability to lead meetings, deliver presentations, and manage multiple stakeholders
• Consultative communication style with market insights for clients
• Resourceful problem solver with ability to work under pressure

Responsibilities

• Serve as day-to-day liaison between clients and production teams
• Manage client calls and train new client administrators
• Maintain client documentation (SOPs, processes)
• Educate clients on product updates and system functionality
• Communicate new features and industry news to clients
• Drive continual service delivery improvements across teams
• Coordinate Annual Enrollment and Plan Year closeout activities
• Participate in sales finalist meetings and support client visits
• Collaborate with internal teams on trends and training needs

Skills

Client management

Relationship building

Project management

Presentations

Consultative communication

Cross-functional collaboration

Problem solving

Tech-savvy

Education

Bachelor’s Degree in Management or Communications

Tools

CRM systems

Job description

Businessolver is seeking an Account Manager to serve as the day-to-day liaison between clients and production teams, ensuring goals and timelines are understood and met. You will manage client calls, train new administrators, and maintain standard operating procedures and process documentation.

Responsibilities include educating clients on product updates, communicating system functionality, and driving service delivery improvements across teams during Annual Enrollment periods and project