Benefits Call Center Specialist - Remote After Training

Arkansas Talent Group; Little Rock (AR); Remote; USD 21,000 - 28,000; Part time

Benefits offered by this job

Temporary assignment

Remote work after training

Potential for permanent role

Job summary

Arkansas Talent Group is seeking a Call Center Representative for a temporary assignment to assist participants and employers with employee benefit accounts. The role shifts to remote work after training, and only local Arkansas residents are considered.

Responsibilities include handling inbound/outbound calls and emails, explaining benefit details, and documenting interactions in CRM while complying with HIPAA/IRS requirements. Training must be completed before remote work.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service or call center experience; benefits administration, healthcare, or insurance preferred.
• Strong verbal communication and active listening skills.
• Attention to detail and ability to explain account information clearly.
• Ability to retain training info and follow procedures consistently.
• Comfort navigating standard office software and CRM systems.
• Must be able to complete a background check and reside in Arkansas during training.

Responsibilities

• Respond to incoming calls and emails with professionalism, patience, and empathy.
• Handle outbound communications to address participant and employer questions.
• Explain benefit plan details, eligibility, contribution limits, and qualified expenses clearly.
• Research and resolve routine account discrepancies, denied claims, and participant concerns, escalating complex matters as needed.
• Document customer interactions and resolutions accurately in CRM and case management systems.
• Follow established scripts, SOPs, HIPAA and IRS requirements.
• Meet performance expectations for accuracy and average handling time.
• Identify and elevate unusual call volumes or service concerns.

Skills

Verbal communication

Active listening

Customer service

CRM systems

Education

High school diploma or equivalent

Tools

CRM software

Office software

Job description

Arkansas Talent Group is seeking a Call Center Representative for a temporary assignment to assist participants and employers with employee benefit accounts. The role shifts to remote work after training, and only local Arkansas residents are considered.

Responsibilities include handling inbound/outbound calls and emails, explaining benefit details, and documenting interactions in CRM while complying with HIPAA/IRS requirements. Training must be completed before remote work.