Benefits Call Center Rep

Trilogy Health Services, LLC; Louisville (KY); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Competitive weekly pay

Health, vision, dental, and life insurance

401(k) company match

Mental Health Support Program

Student Loan Repayment and Tuition Reimbursement

First-time homebuyers’ program

HSA/FSA

Other benefits available

Job summary

Trilogy Health Services, LLC is seeking a Benefits Call Center Representative in Louisville, KY. This role is essential in providing frontline support for benefit and well-being programs, handling inquiries via phone, and assisting with Qualifying Life Events.

The ideal candidate should be bilingual in English and Spanish, possess strong customer service skills, and have a High School diploma or GED. This position offers competitive pay, health insurance, and other benefits.

Qualifications

• Minimum 1–3 years of experience in a customer-facing role.
• Ability to manage multiple tasks and ensure high-quality service.

Responsibilities

• Serve as the primary contact for employee benefit inquiries.
• Provide Open Enrollment and Qualifying Life Event support.
• Document and prioritize customer interactions accurately.

Skills

Bilingual (English and Spanish)

Customer service skills

Conflict resolution

Education

High School / GED

Job description

Benefits Call Center Representative

The Benefits Call Center Representative serves as a key point of contact for employees, providing frontline support on a wide range of benefit and well‑being programs. This call‑center based role involves handling inbound and outbound phone calls, responding to benefit‑related inquiries, and assisting with Qualifying Life Events. Representatives resolve routine concerns, escalates complex issues when needed, and document each interaction accurately and thoroughly. The role ensures employees receive timely, high‑quality service by following established procedures, leveraging communication materials, and working closely with vendors to research and resolve benefit questions.

Roles and Responsibilities

• Deliver customer service support to internal and external customers by addressing benefits‑related questions, leveraging communication materials, and researching issues.
• Escalate complex benefits questions and concerns to the Benefits Coordinator while coordinating with vendors to ensure timely and accurate resolution of employee issues.
• Track escalated concerns and reporting of incoming and outgoing calls and emails.
• Prioritize and document customer interactions, satisfaction, and feedback for reporting purposes.
• Provide Open Enrollment and Qualifying Live Event support.
• Maintain targeted outreach on employee benefit and well‑being enrollments, elections, etc.
• Perform other duties as assigned.

Qualifications

Education: High School / GED

Experience: 1–3 years

Licenses and Certifications

Bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently.

Physical Requirements

Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20 lbs. Must be able to maintain verbal and written communication with co‑workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

Location

US-KY-Louisville

303 N. Hurstbourne Parkway
Louisville, KY

Benefits

• Competitive weekly pay
• Health, vision, dental, and life insurance (effective the first of the month after start date)
• 401(k) company match
• Mental Health Support Program
• Student Loan Repayment and Tuition Reimbursement
• First‑time homebuyers’ program
• HSA/FSA
• Other benefits available

Equal Opportunity Statement

The company is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. For this type of employment, state law requires a criminal record check as a condition of employment.