Benefits Call Center Rep

Woodmont Health Campus; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salaries and weekly pay

401(k) Company Match

Mental Health Support Program

Student Loan Repayment and Tuition Reimbursement

Health, vision, dental & life insurance

First time homebuyers’ program

HSA/FSA

Job summary

Woodmont Health Campus in Louisville, KY, is hiring a Benefits Call Center Representative to provide comprehensive support for employee benefit inquiries. This position involves handling calls, assisting with benefit programs, and working closely with vendors to resolve issues.

The ideal candidate should be bilingual in English and Spanish, with experience in customer service or benefits support. Competitive salaries, 401(k) matching, and mental health support are among the benefits offered.

Qualifications

• Must have 1–3 years in a customer service or benefits support role.
• Ability to read, write, and speak fluently in English and Spanish.
• Physical requirements include lifting at least 20 lbs.

Responsibilities

• Provide frontline support for benefit inquiries.
• Handle inbound and outbound phone calls and document interactions.
• Escalate complex issues to the Benefits Coordinator.

Skills

Bilingual in English and Spanish

Customer service experience

Benefit support knowledge

Education

High School / GED

Job description

Position Overview

Job Summary: The Benefits Call Center Representative serves as a key point of contact for employees, providing frontline support on a wide range of benefit and well‑being programs. This call center–based role involves handling inbound and outbound phone calls, responding to benefit‑related inquiries, and assisting with Qualifying Life Events. Representatives resolve routine concerns, escalated complex issues when needed, and document each interaction accurately and thoroughly. This role ensures employees receive timely, high‑quality service by following established procedures, leveraging communication materials, and working closely with vendors to research and resolve benefit questions.

Roles and Responsibilities

• Delivers customer service support to internal and external customers by addressing benefits–related questions, leveraging communication materials, and researching issues.
• Escalates complex benefits questions and concerns to the Benefits Coordinator while coordinating with vendors to ensure timely and accurate resolution of employee issues.
• Tracks escalated concerns and reports of incoming and outgoing calls and emails.
• Prioritizes and documents customer interactions, satisfaction, and feedback for reporting purposes.
• Provides Open Enrollment and Qualifying Live Event support.
• Maintains targeted outreach on employee benefit and well‑being enrollments, elections, etc.
• Other duties as assigned.

Qualifications

• Education: High School / GED.
• Experience: 1–3 years in a customer service or benefits support role.

Licenses and Certifications

• Bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently.

Physical Requirements

Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20 lbs. Must be able to maintain verbal and written communication with co‑workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

Location

US-KY-Louisville

Trilogy Health Services

303 N. Hurstbourne Parkway

Louisville, KY

Benefits

• Competitive salaries and weekly pay
• 401(k) Company Match
• Mental Health Support Program
• Student Loan Repayment and Tuition Reimbursement
• Health, vision, dental & life insurance kick in on the first of the month after your start date
• First time homebuyers’ program
• HSA/FSA
• And so much more!

EEO Statement

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.

Background Check Requirement

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.