Licensed Benefit Enrollment Specialist

The Key Family of Companies; Fort Worth (TX); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive salary

Job summary

A leading benefit administration firm is seeking a Benefit Enrollment Specialist. This remote role involves handling calls to assist customers with enrollment for various programs. The ideal candidate will have an active Life and Health License, strong customer service skills, and must be detail-oriented. We're looking for someone who can perform well in a fast-paced environment. Join us to be part of a supportive team culture.

Qualifications

• Proven experience in a customer service or call center role.
• Ability to remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Conduct inbound and outbound calls to support enrollment efforts.
• Provide accurate information on eligibility and program benefits.
• Resolve customer inquiries and maintain detailed records.

Skills

Customer service experience

Interpersonal skills

Multitasking

Detail-oriented

Bilingual (Spanish)

Education

Active Life and Health License

Job description

Overview

Be among the first 25 applicants. Key Benefit Administrators is seeking a Benefit Enrollment Specialist to join the team. This will be a remote position and includes a comprehensive benefit package and competitive salary.

About Key Benefit Administrators

We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is now one of the country\'s largest independently owned third party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high performing culture - ask our employees - they have agreed that we are a Top Workplace since 2013.

Position Summary

The Call Center Enrollment Specialist, holding an active Life and Health License, is responsible for handling both inbound and outbound calls to assist prospects and customers with the enrollment process for various programs or services. The ideal candidate will have excellent communication skills and will actively participate in sales prospecting activities, including phone outreach through inbound and outbound dialer calls, as well as virtual meetings with prospects via Teams through Calendly appointments.

Essential Duties and Responsibilities

• Conduct inbound and outbound calls, as well as virtual appointments, to support sales and enrollment efforts
• Provide clear, accurate information on eligibility, procedures, and program benefits to assist customers with the enrollment process
• Accurately complete and verify enrollment applications, ensuring compliance with program requirements and documentation standards
• Resolve customer inquiries and concerns professionally, escalating complex issues when necessary, and maintaining detailed records of interactions
• Meet performance goals and stay current on program updates while collaborating with team members to improve the customer experience

Qualifications

• Active Life and Health License is required
• Proven experience in a customer service or call center role
• Strong interpersonal skills with the ability to effectively interact with customers from diverse backgrounds
• Ability to multitask and prioritize tasks in a high-volume, fast-paced environment
• Detail-oriented with a high level of accuracy in data entry and documentation
• Ability to remain calm and composed when dealing with challenging or irate customers
• Flexibility to work evenings, weekends, and holidays as needed
• Previous experience in enrollment or healthcare-related programs is a plus
• Bilingual (Spanish) is a plus

If you are unable to complete an application for the Benefit Enrollment Specialist position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

All qualified applicants for the Benefit Enrollment Specialist position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.