Customer Service Rep 01469 3200 Kristin Way

Domino's Franchise; Louisville (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Incredible Bonus Structure

Health, Dental & Vision Insurance

401(k) Contribution

Job summary

A leading food service provider in Louisville is seeking a Customer Service Representative to provide exceptional service. The role involves answering customer inquiries, processing orders, and maintaining customer records. Ideal candidates will have strong communication skills, problem-solving abilities, and a patient approach. Flexible hours and competitive wages are offered, as well as advancement opportunities and employee discounts.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Previous customer service experience preferred.
• Ability to work flexible hours, including weekends and holidays.
• Patient and empathetic approach to customer interactions.
• Previous customer service experience preferred.
• High school diploma or equivalent.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Answer incoming customer calls, emails, and chat messages.
• Provide accurate information about products and services.
• Process orders, refunds, and exchanges efficiently.
• Maintain detailed records of customer interactions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to ensure customer satisfaction.
• Stay updated on company policies, products, and services.
• Participate in ongoing training and development programs.
• Contribute to a positive work environment by supporting team goals.

Skills

Communication skills

Problem-solving

Customer service software proficiency

Multitasking

Empathy

Flexible hours including weekends/hols

Customer service experience preferred

Education

High school diploma or equivalent

Job description

Job Description

We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Provide accurate information about our products and services
• Process orders, refunds, and exchanges efficiently
• Identify and elevate complex issues to appropriate departments
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to ensure customer satisfaction
• Stay updated on company policies, products, and services
• Participate in ongoing training and development programs
• Contribute to a positive work environment by supporting team goals

Qualifications

Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multitask and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Previous customer service experience preferred
• High school diploma or equivalent
• Ability to work flexible hours, including weekends and holidays as needed
• Strong team player with a positive attitude

Benefits

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure

Full Time Drivers Benefits (in addition to above benefits)

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)