Call Center Representative

ROCS Grad Staffing; Rockville (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Meaningful work

Growth opportunities

Healthcare exposure

Customer experience focus

Job summary

ROCS Grad Staffing in Rockville, MD is seeking a Customer Service Representative to assist members with benefits, claims, eligibility, and payments. The role involves phone and email support, documentation, and collaboration with internal teams.

The ideal candidate has 1+ year of call center experience, excellent communication and problem-solving skills, and proficiency with Microsoft Office. A high school diploma or equivalent is required, with a focus on delivering accurate, empathetic service.

Qualifications

• 1+ year of call center experience.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using Microsoft Office and computer systems.
• Punctuality and reliability.
• Typing speed of 40+ WPM.
• High school diploma or equivalent.

Responsibilities

• Answer customer questions regarding benefits, claims, eligibility, and payments
• Provide friendly, professional support via phone, email, and written communication
• Research and resolve customer concerns with empathy and accuracy
• Document interactions and maintain accurate records
• Assist with enrollment updates and administrative support tasks
• Collaborate with internal teams and vendors to resolve issues efficiently

Skills

Call center experience

Strong communication

Problem solving

Multitasking

Microsoft Office

Typing 40 WPM

Punctuality

Reliability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Are you passionate about helping people and providing outstanding customer service? We’re building a compassionate, responsive, and detail-oriented team to serve as a trusted resource for members navigating their benefits and healthcare questions.

In this role, you’ll assist customers over the phone and email, answer benefit and eligibility questions, help resolve claims issues, and deliver a positive customer experience every day.

Responsibilities of the Customer Service Representative:

• Answer customer questions regarding benefits, claims, eligibility, and payments
• Provide friendly, professional support via phone, email, and written communication
• Research and resolve customer concerns with empathy and accuracy
• Document interactions and maintain accurate records
• Assist with enrollment updates and administrative support tasks
• Collaborate with internal teams and vendors to resolve issues efficiently

Requirements of the Customer Service Representative:

• 1+ year of previous call center experience
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfortable using Microsoft Office and computer systems
• Punctuality and reliability
• Typing speed of 40+ WPM
• High school diploma or equivalent

Why Join Us?

• Meaningful work helping customers every day
• Stable organization with growth opportunities
• Opportunity to build valuable customer service and healthcare administration experience
• If you enjoy helping others, staying organized, and creating positive customer experiences, we’d love to hear from you!