Benefits Call Center Rep

Trilogy Health Services; Kentucky; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salaries and weekly pay

401(k) Company Match

Mental Health Support Program

Student Loan Repayment and Tuition Reimbursement

Health, vision, dental & life insurance

First time homebuyers' program

HSA/FSA

Job summary

Join Trilogy Health Services as a Benefits Call Center Representative in Louisville, KY. This role involves providing frontline support for employee benefits and well-being programs, ensuring quality service through effective communication and problem resolution.

Ideal candidates will have a High School diploma, bilingual proficiency in English and Spanish, and 1-3 years of customer service experience. Benefits include competitive salaries, weekly pay, health insurance, and a supportive work environment.

Qualifications

• 1-3 years of experience in a customer service role.
• Ability to read, write, and speak English and Spanish fluently.

Responsibilities

• Provide customer service support to address benefits-related questions.
• Document interactions accurately for reporting purposes.
• Assist with Open Enrollment and Qualifying Life Events.

Skills

Bilingual in English and Spanish

Strong communication skills

Customer service

Attention to detail

Education

High School / GED

Job description

JOIN TEAM TRILOGY

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

POSITION OVERVIEW

Job Summary

The Benefits Call Center Representative serves as a key point of contact for employees, providing frontline support on a wide range of benefit and well‑being programs. This call center‑based role involves spending the majority of the day handling inbound and outbound phone calls, responding to benefit‑related inquiries, and assisting with Qualifying Life Events. Representatives are responsible for resolving routine concerns, escalating complex issues when needed, and documenting each interaction accurately and thoroughly. This role ensures employees receive timely, high‑quality service by following established procedures, leveraging communication materials, and working closely with vendors to research and resolve benefit questions. Strong communication, customer service, and attention to detail are essential for success in this role.

Roles and Responsibilities

• Delivers customer service support to internal and external customers by addressing benefits‑related questions, leveraging communication materials, and researching issues.
• Escalates complex benefits questions and concerns to the Benefits Coordinator while coordinating with vendors to ensure timely and accurate resolution of employee issues.
• Tracks escalated concerns and reporting of incoming and outgoing calls and emails.
• Prioritizes and documents customer interactions, satisfaction, and feedback for reporting purposes.
• Provides Open Enrollment and Qualifying Live Event support.
• Maintains targeted outreach on employee benefit and well‑being enrollments, elections, etc.
• Other duties as assigned.

Qualifications

Education: High School / GED

Experience: 1‑3 years

Licenses and Certifications

Bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently.

Physical Requirements

Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co‑workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

LOCATION

US‑KY‑Louisville

Trilogy Health Services

303 N. Hurstbourne Parkway

Louisville

KY

BENEFITS

• Competitive salaries and weekly pay
• 401(k) Company Match
• Mental Health Support Program
• Student Loan Repayment and Tuition Reimbursement
• Health, vision, dental & life insurance kick in on the first of the month after your start date
• First time homebuyers' program
• HSA/FSA
• And so much more!

Equal Opportunity

As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.