Benefit Program Technician — Support Families, Training

State of Missouri; Kansas City (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance eligibility

Job summary

The State of Missouri seeks a Benefit Program Technician for the Jackson County Child Support Office in Kansas City, MO. You will assess client needs through calls, visits, and online inquiries, guiding them through services like paternity verification and child support orders.

Six-month training with ongoing development supports a balanced schedule. A high school diploma or four years of customer service (or a bachelor’s degree) is required, with emphasis on empathy and accuracy.

Qualifications

• High school diploma or higher; 4+ years of customer service experience OR a bachelor’s degree.
• Strong customer service and communication skills with a compassionate approach.
• Proficient typing with high accuracy and ability to manage multiple computer programs.

Responsibilities

• Assess client needs via phone, in-person visits, and online inquiries.
• Assist with verification of paternity and establishment of child support orders.
• Enforce or modify both administrative and judicial orders as applicable.

Skills

Customer service

Typing accuracy

Multi-software proficiency

In-person and over-the-phone support

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

CRM software

Job description

The State of Missouri seeks a Benefit Program Technician for the Jackson County Child Support Office in Kansas City, MO. You will assess client needs through calls, visits, and online inquiries, guiding them through services like paternity verification and child support orders.

Six-month training with ongoing development supports a balanced schedule. A high school diploma or four years of customer service (or a bachelor’s degree) is required, with emphasis on empathy and accuracy.