Benefit Program Technician

State-of-Missour; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Six-month training program

Job summary

State of Missouri is seeking a Benefit Program Technician to operate in the Jackson County Child Support Office in Kansas City, MO. The role involves assessing client needs over the phone, in person, and online, guiding them through paternity verification, order establishment, and enforcement or modification of orders.

A six-month training program accompanies the role, with a stable schedule and emphasis on work-life balance.

Qualifications

• High school diploma or higher along with customer service experience.
• Ability to type accurately with high speed and precision.
• Comfort with using multiple computer programs concurrently.

Responsibilities

• Evaluate child support needs via phone, in-person visits, and online inquiries.
• Guide and assist through services like verifying paternity, establishing orders, and enforcing/modifying orders.

Skills

Customer service

Typing

Attention to detail

Multitasking

Education

Bachelor's degree

High school diploma

Job description

The Family Support Division is seeking applications for the position of Benefit Program Technician. This position will be located in the Jackson County Child Support Office based at 615 E 13th Street, Kansas City, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits and online inquiries.You may assist and guide them through services such as verifying paternity, establishing child support orders and enforcing and/or modifying both administrative and judicial orders.

We offer a six-month in-depth training program for all new employees with additional training as needed.This position has a consistent and structured work schedule while still allowing work/home life balance.This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of customer services experience OR a bachelor’s degree.

To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.