Benefit Program Technician

State of Missouri; Kansas City (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance eligibility

Job summary

The State of Missouri seeks a Benefit Program Technician for the Jackson County Child Support Office in Kansas City, MO. You will assess client needs through calls, visits, and online inquiries, guiding them through services like paternity verification and child support orders.

Six-month training with ongoing development supports a balanced schedule. A high school diploma or four years of customer service (or a bachelor’s degree) is required, with emphasis on empathy and accuracy.

Qualifications

• High school diploma or higher; 4+ years of customer service experience OR a bachelor’s degree.
• Strong customer service and communication skills with a compassionate approach.
• Proficient typing with high accuracy and ability to manage multiple computer programs.

Responsibilities

• Assess client needs via phone, in-person visits, and online inquiries.
• Assist with verification of paternity and establishment of child support orders.
• Enforce or modify both administrative and judicial orders as applicable.

Skills

Customer service

Typing accuracy

Multi-software proficiency

In-person and over-the-phone support

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

CRM software

Job description

The Family Support Division is seeking applications for the position of Benefit Program Technician. This position will be located in the Jackson County Child Support Office based at 615 E 13th Street, Kansas City, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits and online inquiries. You may assist and guide them through services such as verifying paternity, establishing child support orders and enforcing and/or modifying both administrative and judicial orders.

We offer a six-month in-depth training program for all new employees with additional training as needed. This position has a consistent and structured work schedule while still allowing work/home life balance. This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of customer services experience OR a bachelor’s degree.

To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area:

Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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