Eligibility & Benefits Technician — Help Families Access Care

State of Missouri; Joplin (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

State of Missouri's Family Support Division is hiring a Benefit Program Technician in the Jasper County/Joplin Resource Center at 601 Commercial, Joplin, MO. You will determine initial and continuing eligibility for food, medical, financial and nutritional assistance, and interview clients in person or by phone to help them access essential benefits.

Ideal candidates have a High School diploma or equivalent with at least four years of customer service, or a Bachelor's Degree; you should be

Qualifications

• High School diploma or equivalent; 4 years customer service OR Bachelor's Degree.
• Interview clients in person and by telephone.
• Must be personable, compassionate and have a non-judgmental attitude.
• Lack of post-secondary education will not be used as the sole basis denying consideration.

Responsibilities

• Determine initial and continuing eligibility for services.
• Interviews with clients in person and by telephone.
• Prepare summaries and related case documentation.

Skills

Customer service

Interpersonal communication

Education

High school diploma or equivalent; 4 years customer service OR Bachelor's Degree

Job description

State of Missouri's Family Support Division is hiring a Benefit Program Technician in the Jasper County/Joplin Resource Center at 601 Commercial, Joplin, MO. You will determine initial and continuing eligibility for food, medical, financial and nutritional assistance, and interview clients in person or by phone to help them access essential benefits.

Ideal candidates have a High School diploma or equivalent with at least four years of customer service, or a Bachelor's Degree; you should be