Benefit Program Technician

State of Missouri; Jefferson City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Six-month training program

Defined pension plan

Paid leave and holidays

Job summary

The State of Missouri Family Support Division is seeking Benefit Program Technicians for the Cole County Child Support Office in Jefferson City. You will assess child support needs via phone, in person, and online inquiries, guiding clients through services like verifying paternity and establishing orders.

A six-month training program accompanies the role. Applicants should have a high school diploma and at least four years of Customer Service experience or a Bachelor’s degree.

Qualifications

• High school diploma or equivalent.
• Four years of customer service experience OR a bachelor's degree.
• Ability to type with high accuracy.
• Experience using several computer programs simultaneously.

Responsibilities

• Assess child support needs during phone calls, in-person office visits, and online inquiries.
• Assist and guide clients through services such as verifying paternity and establishing child support orders.
• Enforce and/or modify both administrative and judicial orders.

Skills

Customer service

Typing

Computer skills

Communication

Education

High school diploma

Bachelor's degree

Job description

The Family Support Division is seeking applications for Benefit Program Technicians. These positions will be located in the Cole County Child Support Office based at 615 Howerton Ct., Jefferson City, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits, and online inquiries. You may assist and guide them through services such as verifying paternity, establishing child support orders, and enforcing and/or modifying both administrative and judicial orders.

We offer a six-month in-depth training program for all new employees with additional training as needed. This position has a consistent and structured work schedule while still allowing work/home life balance. This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of Customer Service experience OR a Bachelor’s degree.

To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area:

Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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