Bellperson

Montage Hotels; Washington (District of Columbia); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Bellperson to enhance guest experiences at their luxurious hotel. This role is pivotal in managing the luggage experience and ensuring guests feel welcomed and informed throughout their stay. With responsibilities ranging from assisting with luggage to delivering amenities, the Bellperson will play a crucial part in creating memorable moments for guests. The ideal candidate will have a passion for customer service and a commitment to excellence, making a significant impact in a vibrant hospitality environment. Join a team that values passion and dedication, and help us make every guest's stay exceptional.

Qualifications

• Minimum of two years’ experience in customer service required.
• Must be able to speak, read, write, and understand English.

Responsibilities

• Assist with full-cycle guest luggage program and hotel room orientations.
• Deliver amenities and items to guest rooms as needed.

Skills

Customer Service

Communication Skills

Mobility and Physical Stamina

Education

High School Diploma or equivalent

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

Bellperson

SUMMARY

The Bellperson position will assist the Rooms leadership team in providing exceptional experiences to our guests. The focus of the role will be to engage guests throughout the hotel and manage the full-cycle guest luggage experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

1. Assisting with full-cycle guest luggage program
2. Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
3. Working knowledge about hotel rooms, services and features and relaying information to guests
4. Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

QUALIFICATIONS

1. Minimum of two years’ experience in customer service
2. Must be able to speak, read, write and understand English, the primary language used in the workplace
3. High School Diploma or equivalent
4. Luxury hotel experience preferred
5. Prior Bell position experience preferred

PHYSICAL REQUIREMENTS

Must be able to stand and exert well-paced mobility for up to 6 hours in length. Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

The pay scale for bell person position is $15.97 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.