Bellperson

The Fairmont Hotel; Washington (District of Columbia); On-site; USD 10,000 - 60,000; Full time

Job summary

An iconic hotel in Georgetown seeks a dedicated Bellperson to provide exceptional service and create memorable experiences for guests. In this dynamic role, you will greet guests warmly, assist with luggage, and ensure a seamless stay. Join a diverse and inclusive team at a renowned luxury brand, where your commitment to service excellence will shine. Enjoy opportunities for professional growth and the chance to make a positive impact through various initiatives. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity for you.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Opportunity to develop your talent

Corporate Social Responsibility activities

Qualifications

• Service-focused personality essential; customer-related experience an asset.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Welcoming guests and ensuring the highest level of satisfaction.
• Timely delivery of luggage and messages within the property.
• Maintaining cleanliness in the lobby and assisting guests.

Skills

Customer Service

Communication Skills

Teamwork

Ability to Work Under Pressure

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.

Job Description

Bellperson

Always lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests' belongings will ensure that our guests Feel Welcome as soon as they arrive.

Rate of Pay: $18.50 per hour

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Welcoming all guests and providing the highest level of guest satisfaction at every interaction
• Timely delivery of guests' luggage, messages, and any other items for delivery within the property
• Personalize guests' orientation of their room in a professional, friendly, and engaging way
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
• Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
• Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
• Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
• Demonstrate excellent knowledge and adherence of Fairmont standards
• Answer guest inquiries regarding Washington, D.C. and the hotel services and facilities
• Ensure the arrival and departure of all tours is a seamless process and completed in a timely, efficient manner
• Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, security
• Assist with room changes as directed by the Front Office.

Qualifications

Your experience and skills include:

• Service-focused personality is essential; customer-related experience an asset
• Ability to work well under pressure in a fast-paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• This position requires standing for long periods of time, lifting and pulling up to 50 lbs

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.