Bellperson

Sonesta Hotels International Corporation in; Washington (District of Columbia); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Bellperson to create Amazing Moments for guests. This role is essential in ensuring a welcoming atmosphere by assisting with luggage and providing information about hotel services and local attractions. The ideal candidate will possess strong communication and customer service skills, ensuring that every guest feels valued and attended to. Join a team that values its employees and offers a range of benefits, including health insurance and retirement plans, while you help set the tone for exceptional guest experiences.

Benefits

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Hospital Indemnity

Qualifications

• Prior hotel experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Deliver guest room packages and respond to guest complaints.
• Promote hotel facilities and provide local information.

Skills

Verbal Communication Skills

Customer Service Skills

Organizational Skills

Interpersonal Skills

Education

High School Diploma

Job description

Sonesta Hotels International Corporation

The Bellperson sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. Main duties include transporting and storing luggage to and from guest rooms.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Deliver guest room packages and room drops as needed in a timely and professional manor.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Qualifications and Skills

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.
• Prior hotel experience preferred.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Additional Job Information/Anticipated

Pay Range

Pay range $17-$18/hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.