Bellperson

Canyon Ranch Operating, LLC; Town of Lenox (MA, NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking wellness destination that has been a trailblazer in the wellness lifestyle since 1979. As a Bellperson, you will play a crucial role in providing exceptional service to guests, assisting with luggage management and valet services, and ensuring a seamless experience from arrival to departure. This position offers a unique opportunity to be part of an award-winning team dedicated to helping guests achieve their wellness goals. If you have a passion for customer service and enjoy working in a dynamic environment, this role is perfect for you.

Qualifications

• 1-2 years experience in a related field preferred.
• Must have a valid driver's license with a clean driving record.

Responsibilities

• Assist and direct guests upon arrival and departure.
• Manage luggage delivery and pickup efficiently.

Skills

Customer Service Skills

Effective Communication Skills

Knowledge of Windows Operating System

Physical Ability to Lift Luggage

Education

High School Diploma

Job description

Overview

Canyon Ranch has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts, and Woodside, California Wellness Retreat. Guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North America's largest day spa at The Venetian hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

Responsibilities

The Bellperson is responsible for assisting and directing guests upon arrival and departure, including luggage delivery and pickup, providing room and property information. Valet guest vehicles to/from the parking lot.

• Luggage Management: Pick-up and delivery of guest luggage between guest rooms and vehicles. Keeps the work area and Canyon Ranch vehicles clean and orderly.
• Valet: Drives guests’ vehicles to and from the Pavilion and the parking lot.
• Delivery: Delivers incoming packages, faxes, and prescriptions to guest rooms, and performs errands for guests in the local area as directed. Transports outgoing mail and retrieves incoming mail from the Post Office.

Qualifications

Education: High school diploma

Certification/License: Must have a valid driver’s license with a clean driving record

Experience: 1-2 years previous experience in the same or related field. Must be able to operate a vehicle with standard shift transmission.

Knowledge, Skills & Abilities:

• Must have knowledge of Windows Operating system
• Must be physically able to lift guest luggage
• Must possess effective written and verbal communication skills
• Must have excellent customer service skills
• Previous experience in a resort setting is preferred
• Knowledge of the Berkshires is desired