Bellperson

Sonesta Hotels; Washington (District of Columbia); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hotel chain as a Bellperson, where your role is crucial in creating Amazing Moments for guests. This position involves delivering packages, providing information about hotel facilities, and responding to guest inquiries and complaints. You'll be part of a dynamic team dedicated to exceptional customer service in a vibrant environment. With a focus on professional development, this role offers opportunities for growth and the chance to make a meaningful impact on guests' experiences. If you have a passion for hospitality and enjoy interacting with people, this is the perfect opportunity for you.

Benefits

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Qualifications

• Professional verbal communication skills are essential for this role.
• Prior hotel experience is preferred but not mandatory.

Responsibilities

• Deliver guest packages and respond to inquiries about hotel services.
• Handle guest complaints and ensure satisfaction with services.

Skills

Verbal Communication Skills

Interpersonal Skills

Customer Service Skills

Organizational Skills

Attention to Detail

Hotel Experience

Job description

Job Description Summary

The Bellperson sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Main duties include transporting and storing luggage to and from guest rooms.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Deliver guest room packages and room drops as needed in a timely and professional manor.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints,disturbancesor dissatisfied guests.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaningcompany,delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Qualifications and Skills

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.
• Prior hotel experience preferred.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Additional Job Information/Anticipated

Pay Range

Pay range $17-$18/hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.