Bellperson/Doorperson (Casual)

Hilton Worldwide, Inc.; Bridgetown (OH); On-site; USD 25,000 - 40,000; Part time

Job summary

Ein etabliertes Unternehmen in der Gastgewerbebranche sucht einen engagierten Bellman/Doorman, der außergewöhnlichen Kundenservice bietet und die Gäste herzlich begrüßt. In dieser spannenden Rolle sind Sie das Gesicht des Unternehmens und spielen eine entscheidende Rolle bei den ersten Eindrücken der Gäste. Sie werden für die Gepäckabwicklung, die Unterstützung bei Anfragen und die Aufrechterhaltung der Sauberkeit in den öffentlichen Bereichen verantwortlich sein. Wenn Sie eine positive Einstellung und die Fähigkeit haben, sowohl im Team als auch unabhängig zu arbeiten, ist dies die perfekte Gelegenheit für Sie, Teil eines dynamischen Teams zu werden.

Qualifications

• Positive Einstellung und gute Kommunikationsfähigkeiten sind entscheidend.
• Flexibilität, um unter Druck zu arbeiten und Gästeanfragen zu beantworten.

Responsibilities

• Bieten Sie außergewöhnlichen Kundenservice und unterstützen Sie Gäste mit ihrem Gepäck.
• Halten Sie die öffentlichen Bereiche sauber und koordinieren Sie mit der Sicherheit.

Skills

Kundenservice

Kommunikationsfähigkeiten

Flexibilität

Teamarbeit

Druckresistenz

Education

Erfahrung in der Hotellerie

Erfahrung als Bellman/Doorman

Job description

Job Description - Bellperson/Doorperson (Casual) (HOT0BJPU)

Job Number:

HOT0BJPU

Work Locations

Hilton Barbados Resort, Needham's Point, St Michael, Bridgetown, BB 11000

A Bellman/Doorman provides exceptional customer service to Guests, maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, overseeing delivery and safekeeping of luggage, and providing other services for all Guests.

What will I be doing?

As a Bellman/Doorman, you will deliver exceptional customer service, especially in handling luggage transfers and storage. Your interactions with Guests contribute to their first impressions, and you are expected to perform the following tasks to the highest standards:

• Offer consistent, high-standard service and assistance to Guests, maintaining a courteous and attentive lobby presence
• Ensure that individual customers and Groups receive fast, efficient, and friendly service
• Keep the Manager on Duty or Bell Captain fully informed of relevant guest feedback and departmental updates
• Deliver messages and faxes throughout the day as needed
• Assist with room moves and luggage deliveries, manning the Front Door following all standard procedures
• Handle and store luggage efficiently for arriving and departing Guests and clients
• Maintain public areas and assist with the upkeep and functionality of equipment
• Coordinate with Security regarding unattended luggage
• Greet all guests warmly in public areas and rooms
• Stay updated on hotel services, VIP guests, and special events
• Be knowledgeable about external locations, attractions, and landmarks nearby
• Inspect guest rooms and familiarize guests with their features
• Respond promptly, friendly, and efficiently to guest inquiries and requests

What are we looking for?

A Bellman/Doorman at Hilton represents our brand and works on behalf of our Guests, collaborating with Team Members. To succeed in this role, you should embody the following qualities:

• Positive attitude and good communication skills
• Flexibility to work varied hours
• Ability to work under pressure
• Capability to work independently and as part of a team
• Commitment to responding to Guest requests and delivering high-quality service
• Excellent grooming standards
• Good knowledge of the local area and the country is preferred

It is advantageous if you have:

• Previous experience in a similar role
• Experience working within a hotel environment

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury resorts to extended-stay hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision, “to fill the earth with the light and warmth of hospitality,” unites us as a team dedicated to creating remarkable experiences every day. Our Team Members are at the heart of this mission!

Schedule

Part-time

Brand

Hilton Hotels & Resorts

Job Categories

Guest Services, Operations, and Front Office