Bell Desk Lead: Elevate Guest Arrival & Luggage

Auberge Collection; Dallas (TX); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

The Knox, Auberge Collection, in Dallas, seeks a Bell Captain to oversee the Bell Desk and ensure exceptional guest service through luggage handling and transportation coordination. You will lead Bell Attendants, manage scheduling, and coordinate with Front Office and other departments to deliver seamless arrivals and departures.

Role requires supervisory experience in hospitality, strong leadership, and a customer-focused mindset. Valid driver’s license and clean driving record are a must.

Formación

• High school diploma or equivalent preferred.
• Previous hospitality, guest services, or bell/porter experience required; supervisory experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Ability to supervise and direct team in a fast-paced environment.
• Strong knowledge of hotel operations and local area information is an asset.
• Ability to follow procedures with sound judgment in guest service situations.
• Professional demeanor with a commitment to service excellence and team leadership.
• Must possess and maintain a valid driver’s license with a clean driving record.

Responsabilidades

• Maintain a constant presence at the bell stand to oversee operations and ensure seamless guest service delivery throughout the shift.
• Prepare and maintain the Bell Attendant schedule in coordination with the Front Office Manager, ensuring coverage aligns with forecasted occupancy and needs.
• Monitor attendance and hours against the schedule; communicate concerns to the Front Office Manager regarding overtime.
• Supervise Bell Attendants to ensure efficient workflow and adherence to service standards.
• Provide a warm, professional welcome to arriving and departing guests and reflect the hotel’s standards of excellence.
• Serve as the primary contact at the bell stand for operational decisions, guest escalations, and service recovery.
• Oversee luggage handling, storage, and delivery with accuracy and security.
• Escort guests to rooms when necessary, offering luggage assistance and orientation to hotel services.
• Coordinate transportation services (taxis, rideshares, private vehicles, airport transfers, shuttles).
• Communicate with transportation providers to ensure timely arrivals/departures.
• Monitor lobby activity and guest flow; direct staff to manage peak periods and maintain standards.
• Act as liaison between guests and departments (Front Desk, Concierge, Housekeeping, Engineering, Security, Valet).
• Ensure guest requests are tracked and followed through to completion promptly.
• Provide information on hotel services and local attractions; assist with guest recommendations.
• Receive, log, track, and secure delivery of guest packages and mail.
• Maintain adherence to procedures for guest property handling, including valuables and special requests.
• Monitor cleanliness and readiness of the bell stand, lobby entrance, and luggage storage areas.
• Report operational issues or safety hazards to appropriate departments.
• Support notable arrivals, group check-ins, and events by coordinating staff and guest movement.
• Deliver responsibilities with urgency, professionalism, and a guest-first leadership mindset.

Conocimientos

Leadership

Communication

Interpersonal skills

Team supervision

Hotel operations knowledge

Procedures adherence

Professional demeanor

Driver's license

Educación

High school diploma or equivalent

Descripción del empleo

The Knox, Auberge Collection, in Dallas, seeks a Bell Captain to oversee the Bell Desk and ensure exceptional guest service through luggage handling and transportation coordination. You will lead Bell Attendants, manage scheduling, and coordinate with Front Office and other departments to deliver seamless arrivals and departures.

Role requires supervisory experience in hospitality, strong leadership, and a customer-focused mindset. Valid driver’s license and clean driving record are a must.