Bell Captain: Guest Services Lead

Auberge Resorts Collection; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

The Knox Hotel, part of Auberge Resorts Collection, seeks a Bell Captain to lead the Bell Desk and deliver exceptional guest service. You will supervise Bell Attendants, manage the bell stand operations, and coordinate luggage handling and guest transportation at The Knox in Dallas.

As shift leader, you will ensure timely arrivals/departures, maintain service standards, and act as a liaison with Front Desk, Concierge, Housekeeping, and other departments.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hospitality or bell/porter operations; supervisory experience a plus.
• Strong leadership and interpersonal skills with guest-first mindset.

Responsibilities

• Maintain a constant presence at the bell stand and oversee operations.
• Prepare and manage Bell Attendant schedules with Front Office Manager.
• Monitor attendance and overtime; communicate concerns promptly.
• Direct Bell Attendants to ensure efficient workflow and service standards.
• Greet guests warmly and provide professional orientation to hotel services.
• Serve as primary contact for operational decisions and guest escalations.
• Oversee luggage handling, storage, and delivery with accuracy and security.
• Coordinate transportation (taxis, rideshares, airport transfers, shuttles).
• Communicate guest requests and ensure timely completion with departments.

Skills

Leadership

Guest service

Operations

Scheduling

Communication

Education

High school diploma

Job description

The Knox Hotel, part of Auberge Resorts Collection, seeks a Bell Captain to lead the Bell Desk and deliver exceptional guest service. You will supervise Bell Attendants, manage the bell stand operations, and coordinate luggage handling and guest transportation at The Knox in Dallas.

As shift leader, you will ensure timely arrivals/departures, maintain service standards, and act as a liaison with Front Desk, Concierge, Housekeeping, and other departments.