Luxury Dining Captain – Front-of-House Lead

Auberge Collection; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The Knox Hotel, Auberge Collection, in Dallas seeks an experienced Captain to lead a designated dining room section with refined, personalized service in a formal, team-based environment. You will coordinate pace, guide guests through menus and pairings, and ensure each table receives seamless hospitality aligned with The Knox standards.

You will supervise Back Servers and Food Runners, manage course timing with the kitchen and bar, and maintain luxury service standards.

Qualifications

• Prior fine-dining or luxury restaurant service experience required; Captain or lead-server experience preferred.
• Strong command of formal service etiquette, course sequencing, and dining room standards.
• Advanced knowledge of food, wine, spirits, cocktails, and thoughtful pairing recommendations.
• Excellent communication, leadership, and guest-recovery skills.
• Ability to organize a section and direct Back Servers and Food Runners effectively.
• Polished professional presentation, discretion, and exceptional attention to detail.
• Ability to multitask and collaborate closely with culinary and beverage teams.
• Flexible availability for evenings, weekends, and holidays.
• Must meet legal minimum age requirements for alcohol service.
• Ability to obtain and maintain required food-handler and alcohol-service certifications.

Responsibilities

• Lead service for an assigned section, serving as the primary guest contact from greeting through farewell.
• Introduce menus and guide guests confidently through food, wine, cocktail, and special selections.
• Take accurate orders, confirm preferences and allergies, and enter details promptly in the POS system.
• Direct assigned Back Servers and Food Runners, delegating tasks and setting priorities throughout service.
• Coordinate with the kitchen, bar, and runners to manage course timing, table readiness, and presentation.
• Oversee formal table service, including proper sequence, synchronized delivery, clearing, and resetting.
• Anticipate guest needs and discreetly tailor the pace and style of service to each table.
• Address guest concerns promptly and professionally, involving management when appropriate.
• Present accurate checks, process payments, and ensure a polished conclusion to the experience.
• Maintain detailed knowledge of menus, ingredients, allergens, preparation, and beverage pairings.
• Ensure section readiness, table presentation, and service stations meet luxury dining standards.
• Uphold food safety, sanitation, responsible alcohol service, and all property service procedures.
• Coach and communicate with Back Servers and Food Runners during service to maintain consistency.

Skills

Fine-dining leadership

Guest service

Team coordination

Food & beverage knowledge

Communication

Job description

The Knox Hotel, Auberge Collection, in Dallas seeks an experienced Captain to lead a designated dining room section with refined, personalized service in a formal, team-based environment. You will coordinate pace, guide guests through menus and pairings, and ensure each table receives seamless hospitality aligned with The Knox standards.

You will supervise Back Servers and Food Runners, manage course timing with the kitchen and bar, and maintain luxury service standards.