Bell Captain: Guest Arrival & Luggage Lead

Blue Sky Hospitality Solutions; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

Wyndham Grand Pittsburgh Downtown in Pittsburgh, PA seeks a Bell Captain to oversee bell services and deliver a seamless guest experience. You will lead by example, anticipate guest needs, and coordinate a team during busy arrivals and departures.

The ideal candidate has hotel bell or guest services experience, strong guest service and communication skills, and the ability to guide a team across shifts, weekends and holidays with professionalism.

Qualifications

• Previous hotel bell services or guest services experience required; lead or supervisory experience preferred.
• Strong guest service, communication, and organizational skills.
• Ability to guide a team and coordinate multiple requests during busy periods.
• Professional, courteous approach and sound judgment when handling guest concerns.
• Dependability and a commitment to teamwork.
• Flexibility to work scheduled shifts, including evenings, weekends, and holidays.
• Ability to perform essential duties, including prolonged standing, walking, lifting and carrying luggage, and pushing loaded luggage carts, with or without reasonable accommodation.

Responsibilities

• Coordinate daily bell services, assign responsibilities, and maintain coverage during assigned shifts.
• Welcome guests and assist with luggage handling, storage, delivery, and retrieval.
• Coach bell staff on service standards, safe luggage handling, and hotel procedures.
• Coordinate group arrivals, departures, and luggage movements with the Front Desk and other departments.
• Maintain accurate luggage storage records and follow identification and claim procedures.
• Escort guests to their rooms and explain hotel amenities, services, and room features.
• Assist with transportation requests and provide information about local attractions, dining, and directions.
• Respond to guest requests and concerns, resolving issues within your authority and involving management when needed.
• Keep luggage carts, storage areas, and the hotel entrance clean, organized, and accessible.

Skills

Guest service

Leadership

Communication

Team coordination

Organization

Flexibility

Education

Experience in hotel bell services

Job description

Wyndham Grand Pittsburgh Downtown in Pittsburgh, PA seeks a Bell Captain to oversee bell services and deliver a seamless guest experience. You will lead by example, anticipate guest needs, and coordinate a team during busy arrivals and departures.

The ideal candidate has hotel bell or guest services experience, strong guest service and communication skills, and the ability to guide a team across shifts, weekends and holidays with professionalism.