Bell Captain - Front Desk & Guest Service Lead

Innisfree 62s; Pensacola (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Innisfree Hotels at Hilton Pensacola Beach seeks a Bell Captain to supervise the bell desk and oversee front desk areas while warmly welcoming guests. You will coordinate with the Front Office Manager to enhance efficiency, manage luggage handling, and maintain high service standards for arrivals and departures.

The role requires a high school diploma, hotel/resort experience, strong English communication, attention to detail, and the ability to multi-task while leading a team in a fast-paced

Qualifications

• High school diploma or equivalent.
• Previous working experience in a hotel/resort environment.
• Should be able to work independently and with minimum supervision.
• Excellent customer service skills.
• Ability to read, write, and speak effectively in English to communicate with guests and team members.
• Have a strong attention to details.
• Must be able to multi-task.
• Must be a team player.

Responsibilities

• Supervise bell desk staff activities and front desk upkeep.
• Welcome guests and bid farewell in a warm and professional manner.
• Prepare timely reports with the Front Office Manager.
• Ensure bell desk staffing and efficient luggage handling.
• Greet guests in the lobby and inform about hotel facilities and safety procedures.
• Delegate bell staff to manage luggage from guest rooms and assist with group movements.
• Manage unattended packages and coordinate with management on incidents.

Skills

Customer service

Multitasking

Team player

English communication

Attention to detail

Independent worker

Hospitality

Education

High school diploma or equivalent

Job description

Innisfree Hotels at Hilton Pensacola Beach seeks a Bell Captain to supervise the bell desk and oversee front desk areas while warmly welcoming guests. You will coordinate with the Front Office Manager to enhance efficiency, manage luggage handling, and maintain high service standards for arrivals and departures.

The role requires a high school diploma, hotel/resort experience, strong English communication, attention to detail, and the ability to multi-task while leading a team in a fast-paced