Bell Captain

Innisfree 62s; Pensacola Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Innisfree Hotels is seeking a Bell Captain at Hilton Pensacola Beach. The role involves supervising the bell desk and supporting front desk operations to ensure excellent guest service.

You will greet guests, coordinate luggage handling, and assist with group movements while maintaining a positive, service-oriented environment.

Qualifications

• High school diploma or equivalent.
• Previous working experience in a hotel/resort environment.
• Should be able to work independently and with minimum supervision.
• Excellent customer service skills.
• Ability to read, write, and speak effectively in English to communicate with guests and team members.
• Have a strong attention to details.
• Must be able to multi-task.
• Must be a team player.

Responsibilities

• Supervise bell desk staff activities and maintain front desk area.
• Greet guests in lobby and assist with luggage handling.
• Ensure bell desk staffing meets needs and smooth operations.
• Attend guest calls for Bell Stand/Door Services and coordinate with Bell Stand team.
• Prepare for group movements and coordinate with management on staffing.

Skills

Customer service

English proficiency

Team player

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hilton Pensacola Beach The Bell Captain is primarily responsible for the supervision of all bell desk staff activities as well as the upkeep of the front desk area. This role is also responsible for welcoming all guests to the hotel as well as bidding them with a fond farewell. The Bell Captain is in constant communication with the Front Office Manager to increase the efficiency of Bell Desk and Bell Stand by preparing timely reports. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Essential Duties and Responsibilities

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Ensures that bell desk is always staffed accordingly.
• Keeps working area, clean and well organized.
• Ensures that smooth and fast luggage handling for all arriving and departing guests.
• Attends all guest calls for Bell Stand/Door Services related services.
• Delegates bell persons to pick up the luggage from guest rooms.
• Alerts management of any unattended packages and stranger found in the premises .
• Checks the daily arrival list for VVIP's or guests with special need.
• Prepares for group movements and ensures appropriate staffing is in place.
• Greets all guests in the lobby in a warm and professional manner.
• Informs guest about all hotel and guest room features, hotel facilities and emergency procedures.
• Makes deliveries to guest rooms as instructed.
• Stores and retrieves luggage and other objects for guests.
• Performs any other duties as assigned by management.

Qualifications

1. 1. High school diploma or equivalent.
2. 2. Previous working experience in a hotel/resort environment.
3. 3. Should be able to work independently and with minimum supervision.
4. 4. Excellent customer service skills.
5. 5. Ability to read, write, and speak effectively in English to communicate with guests and team members.
6. 6. Have a strong attention to details.
7. 7. Must be able to multi-task.
8. 8. Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth. Come join our team! We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth. At Innisfree Hotels, our culture underpins our success. We foster a workplace that promotes personal growth and service to humanity. We create opportunities for our employees and associates to participate in the creation of a more civil society and place great value on creativity, collaboration, and innovation. Our culture resonates from our corporate office to our properties, resulting in great experiences for our guests.