Bell Desk Supervisor - Guest Experience Leader

Innisfree Hotels, Inc.; Pensacola Beach (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Innisfree Hotels is seeking a Bell Captain at Hilton Pensacola Beach to supervise bell desk operations and support the Front Office Manager. You will greet guests, manage luggage services, and ensure a smooth guest arrival and departure process.

The role requires strong customer service, multitasking, and teamwork. You’ll represent our culture of care in a fast-paced resort setting on Pensacola Beach.

Qualifications

• High school diploma or equivalent.
• Experience in a hotel/resort environment.
• Able to work independently with minimal supervision.
• Excellent customer service skills.
• Ability to read, write, and speak English clearly.
• Strong attention to detail.
• Must be able to multi-task and be a team player.

Responsibilities

• Supervise bell desk staff and oversee front desk area operations.
• Welcome guests and bid them farewell in a professional manner.
• Prepare timely reports in coordination with Front Office Manager.
• Ensure bell desk staffing levels meet demand and maintain smooth operations.
• Greet guests in the lobby and inform them about hotel features and services.
• Handle luggage deliveries, stores, and retrievals for guests.
• Respond to guest calls for Bell Stand/Door Services promptly.
• Monitor for unattended packages and any strangers on premises.
• Coordinate group arrivals and appropriate staffing.
• Maintain a clean and organized work area and resolve conflicts calmly.
• Perform additional duties as assigned by management.

Skills

Customer service

Multitasking

English proficiency

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

Innisfree Hotels is seeking a Bell Captain at Hilton Pensacola Beach to supervise bell desk operations and support the Front Office Manager. You will greet guests, manage luggage services, and ensure a smooth guest arrival and departure process.

The role requires strong customer service, multitasking, and teamwork. You’ll represent our culture of care in a fast-paced resort setting on Pensacola Beach.