Guest Services Supervisor: Lead Front Desk Excellence

Innisfree 62s; Pensacola Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Innisfree Hotels seeks a Guest Services Supervisor for Hilton Pensacola Beach to lead the Front Office team and ensure smooth guest arrivals, reservations, and inquiries.

The role requires hospitality knowledge, strong English communication, and the ability to multi-task, resolve conflicts, and train staff to deliver outstanding service.

You will supervise check-ins/outs, upsell rooms, manage VIP requests, and uphold safety and quality standards in daily operations.

Qualifications

• Degree or diploma in Hospitality Management, Business Administration, or related field.
• Strong customer service skills and ability to interact with guests professionally.
• Ability to read, write, and speak English effectively to communicate with guests and team members.

Responsibilities

• Supervises Front Office team to ensure efficient operations and guest satisfaction.
• Oversees guest arrivals/departures and reservations; answers inquiries and upsells rooms.
• Trains employees and ensures staff are well presented, punctual, and service-oriented.
• Maintains knowledge of room types, packages, facilities, local area, and hotel policies.
• Monitors and supports front desk staff performance and daily operations.

Skills

Customer service

Team leadership

Communication

Conflict resolution

Education

Bachelor's degree in Hospitality Management

Job description

Innisfree Hotels seeks a Guest Services Supervisor for Hilton Pensacola Beach to lead the Front Office team and ensure smooth guest arrivals, reservations, and inquiries.

The role requires hospitality knowledge, strong English communication, and the ability to multi-task, resolve conflicts, and train staff to deliver outstanding service.

You will supervise check-ins/outs, upsell rooms, manage VIP requests, and uphold safety and quality standards in daily operations.