Bell Captain

Innisfree Hotels, Inc.; Pensacola Beach (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Innisfree Hotels is seeking a Bell Captain at Hilton Pensacola Beach to supervise bell desk operations and support the Front Office Manager. You will greet guests, manage luggage services, and ensure a smooth guest arrival and departure process.

The role requires strong customer service, multitasking, and teamwork. You’ll represent our culture of care in a fast-paced resort setting on Pensacola Beach.

Qualifications

• High school diploma or equivalent.
• Experience in a hotel/resort environment.
• Able to work independently with minimal supervision.
• Excellent customer service skills.
• Ability to read, write, and speak English clearly.
• Strong attention to detail.
• Must be able to multi-task and be a team player.

Responsibilities

• Supervise bell desk staff and oversee front desk area operations.
• Welcome guests and bid them farewell in a professional manner.
• Prepare timely reports in coordination with Front Office Manager.
• Ensure bell desk staffing levels meet demand and maintain smooth operations.
• Greet guests in the lobby and inform them about hotel features and services.
• Handle luggage deliveries, stores, and retrievals for guests.
• Respond to guest calls for Bell Stand/Door Services promptly.
• Monitor for unattended packages and any strangers on premises.
• Coordinate group arrivals and appropriate staffing.
• Maintain a clean and organized work area and resolve conflicts calmly.
• Perform additional duties as assigned by management.

Skills

Customer service

Multitasking

English proficiency

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Hilton Pensacola Beach

The Bell Captain is primarily responsible for the supervision of all bell desk staff activities as well as the upkeep of the front desk area. This role is also responsible for welcoming all guests to the hotel as well as bidding them with a fond farewell. The Bell Captain is in constant communication with the Front Office Manager to increase the efficiency of Bell Desk and Bell Stand by preparing timely reports.

Essential Duties and Responsibilities include the following.

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

• Ensures that bell desk is always staffed accordingly.

• Keeps working area, clean and well organized.

• Ensures that smooth and fast luggage handling for all arriving and departing guests.

• Attends all guest calls for Bell Stand/Door Services related services.

• Delegates bell persons to pick up the luggage from guest rooms.

• Alerts management of any unattended packages and stranger found in the premises.

• Checks the daily arrival list for VVIP’s or guests with special need.

• Prepares for group movements and ensures appropriate staffing is in place.

• Greets all guests in the lobby in a warm and professional manner.

• Informs guest about all hotel and guest room features, hotel facilities and emergency procedures.

• Makes deliveries to guest rooms as instructed.

• Stores and retrieves luggage and other objects for guests.

• Performs any other duties as assigned by management.

Qualifications

1. High school diploma or equivalent.

2. Previous working experience in a hotel/resort environment.

3. Should be able to work independently and with minimum supervision.

4. Excellent customer service skills.

5. Ability to read, write, and speak effectively in English to communicate with guests and team members.

6. Have a strong attention to details.

7. Must be able to multi-task.

8. Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.