Behavioral Health Scheduler: Patient-Centric Coordinator

Duly Health and Care; Romeoville (IL); Sur place; USD 22 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision benefits

Mental health benefit at no cost

Employer-provided life and disability

Tuition reimbursement

401(k) match

Volunteer time off (40 hours)

Parental leave (up to 12 weeks)

Adoption and surrogacy assistance

Résumé du poste

Duly Health and Care is expanding its Behavioral Health Scheduler team in Romeoville, IL. This role handles front-line patient interactions, coordinates pre-operative testing, and serves as the main contact for scheduling procedures with internal physicians and external facilities.

The ideal candidate will have medical terminology knowledge, CPT/ICD-9 coding familiarity, and strong multitasking abilities. High school diploma or GED is required, with 2+ years in scheduling and customer service

Qualifications

• Medical terminology used on scheduling and patient interactions.
• CPT and ICD-9 coding knowledge is required for preauthorization and coding.
• Understanding referral processes.
• Strong customer service and communication skills.

Responsabilités

• Greet patients in person or on the phone in a friendly manner.
• Build relationships with physicians and facility scheduling staff.
• Verify patient information and coordinate pre-op testing per insurance.
• Serve as single point of contact for scheduled procedures.
• Schedule or reschedule pre-op labs and testing as needed.
• Call patients to confirm procedures and explain prep instructions.
• Prepare paperwork for referral coordinators and facilities.
• Verify daily doctor schedules and distribute to staff.
• Maintain patient confidentiality and assist billing with charges.
• Cover for coworkers as needed and track case volume.

Connaissances

Medical terminology

CPT & ICD-9 coding

Referral process

Customer service

Time management

multitask

Formation

High school diploma or GED

Description du poste

Duly Health and Care is expanding its Behavioral Health Scheduler team in Romeoville, IL. This role handles front-line patient interactions, coordinates pre-operative testing, and serves as the main contact for scheduling procedures with internal physicians and external facilities.

The ideal candidate will have medical terminology knowledge, CPT/ICD-9 coding familiarity, and strong multitasking abilities. High school diploma or GED is required, with 2+ years in scheduling and customer service