Behavioral Health Care Coordinator & Scheduler

Serene Health Group; Tinley Park (IL); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, & Vision Benefits

401(K)

Paid Vacation and Sick Leave

Paid Holidays

Employee Assistance Program (EAP)

Résumé du poste

Optima Medical Management Group is looking for a Behavioral Health Patient Coordinator/Receptionist to provide front-desk support, information, referrals, and scheduling for Behavioral Health Services in Tinley Park, IL.

The role requires excellent communication, organizational skills, and the ability to handle crisis situations. Bilingual English/Spanish is preferred, with a focus on delivering compassionate, efficient service to patients and families.

Qualifications

• High school diploma or GED required.
• Minimum 2+ years of front office experience preferred.
• Bilingual in English and Spanish preferred.

Responsabilités

• Manage front desk, greet clients, and manage office supplies.
• Confirm coverage details including deductibles, co-pays, and co-insurance amounts.
• Provide excellent customer service by answering patient questions about their insurance and benefits.
• Implement a screening and triage process to assist potential clients in determining the necessary services.
• Answering, returning, scheduling client calls.
• Schedule follow up and intake appointments as needed.
• The ability to add, update, and edit scheduling services.
• Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
• Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.
• Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
• Perform other duties as assigned.

Connaissances

Front desk

Data entry

Customer service

Communication

Bilingual (English/Spanish)

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Optima Medical Management Group is looking for a Behavioral Health Patient Coordinator/Receptionist to provide front-desk support, information, referrals, and scheduling for Behavioral Health Services in Tinley Park, IL.

The role requires excellent communication, organizational skills, and the ability to handle crisis situations. Bilingual English/Spanish is preferred, with a focus on delivering compassionate, efficient service to patients and families.