Behavioral Health Program Delivery Lead (Hybrid)

Humana Inc; Lexington (KY); Hybrid; USD 115,000 - 158,000; Full time

Job summary

Humana Inc. in The Villages, FL seeks a Program Delivery Lead to oversee operations, analytics, and future-state strategy for the Tandem Behavioral Health Care program within CenterWell.

You will design performance management processes, develop Power BI dashboards, and drive end-to-end execution in collaboration with clinical and IT teams. The role requires strong analytical capabilities, 5+ years in healthcare strategy, and the ability to translate between clinical leadership and product teams.

Qualifications

• Bachelor’s degree in a relevant field (e.g. health care administration, business administration, social work).
• 5+ years experience in healthcare strategy and operations, including in health-related product, IT, analytics, preferably in value-based care or behavioral health.
• 5+ years of cross-functional translation tooling experience (e.g., sitting between clinical leadership team and hands-on-keys product development team).
• Experience in developing performance dashboards – specifically defining metric definitions, collaborating with analytics and tech teams to implement dashboards, and performing metric quality checks - and defining product feature specifications.
• Excellent collaboration capabilities and high EQ; integrator, can connect the dots and understand how to optimize system-level processes and build meaningful relationships across stakeholders.
• Must reside in a CenterWell/Conviva market location.

Responsibilities

• Own, design, and execute analytics related to program performance, including access, clinical quality, cost, budgets, forecasts, KPIs, technology enablement, and data integrations.
• Build and maintain Power BI–based dashboards to measure program performance (access, clinical quality, cost) and support executive-level reporting.
• Own program reporting and use analytics-driven insights to communicate the program’s impact and performance to market leaders and PCO executives.
• Partner closely with the EMR product team, clinical analytics, Medical Economics, and other key stakeholders to define metrics, integrate data, and strengthen reporting capabilities.
• Own the business partnership and design input for technical products that support Tandem Care and PCO clinicians, working with PCO product teams to support delivery.
• Establish and maintain collaborative relationships with strategic stakeholders to support program implementation and drive adoption of new strategies and tactics.
• Manage special projects at the request of the National BH Director on an ad hoc basis, supporting operational, process improvement, and strategic needs.

Skills

Analytical thinking

Cross-functional collaboration

Project management

Communication

Healthcare strategy & operations

Education

Bachelor’s degree in a relevant field

Master’s degree in health care administration, business administration, nursing, social work, or related field

Tools

Power BI

Athena EMR

Excel (Pivot tables)

PowerPoint

Job description

Humana Inc. in The Villages, FL seeks a Program Delivery Lead to oversee operations, analytics, and future-state strategy for the Tandem Behavioral Health Care program within CenterWell.

You will design performance management processes, develop Power BI dashboards, and drive end-to-end execution in collaboration with clinical and IT teams. The role requires strong analytical capabilities, 5+ years in healthcare strategy, and the ability to translate between clinical leadership and product teams.