Behavioral Health Program Delivery Lead

CenterWell Senior Primary Care; Charleston (SC); Hybrid; USD 115,000 - 158,000; Full time

Job summary

CenterWell Senior Primary Care is seeking a Program Delivery Lead to oversee Tandem Behavioral Health Care program operations, analytics, and strategy from The Villages, FL. You will own performance dashboards, drive cross-functional collaboration, and partner with clinicians and product teams to enable data-driven care improvements.

The role emphasizes leadership in operations and analytics over clinical practice, with hybrid work options and strong emphasis on program execution and strategic

Qualifications

• Bachelor’s degree in a relevant field (e.g. health care administration, business administration, social work).
• 5+ years experience in healthcare strategy and operations, including in health-related product, IT, analytics, preferably in value-based care or behavioral health.
• 5+ years of cross-functional translation tooling experience (e.g., sitting between clinical leadership team and hands-on-keys product development team).
• Experience in developing performance dashboards – specifically defining metric definitions, collaborating with analytics and tech teams to implement dashboards, and performing metric quality checks - and defining product feature specifications.
• Excellent collaboration capabilities and high EQ; integrator, can connect the dots and understand how to optimize system-level processes and build meaningful relationships across stakeholders.
• Must reside in a CenterWell/Conviva market location

Responsibilities

• Own, design, and execute analytics related to program performance, including access, clinical quality, cost, budgets, forecasts, KPIs, technology enablement, and data integrations.
• Build and maintain Power BI–based dashboards to measure program performance (access, clinical quality, cost) and support executive-level reporting.
• Own program reporting and use analytics-driven insights to communicate the program’s impact and performance to market leaders and PCO executives.
• Partner closely with the EMR product team, clinical analytics, Medical Economics, and other key stakeholders to define metrics, integrate data, and strengthen reporting capabilities.
• Own the business partnership and design input for technical products that support the needs of Tandem Care and PCO clinicians, working in close collaboration with PCO product teams to support delivery.
• Establish and maintain collaborative relationships with strategic stakeholders, including clinical teams, technology partners, data and analytics leaders, and Complex Care leadership, to support program and project implementation and drive adoption of new strategies and tactics.
• Managespecial projects at the request of the National BH Director on an ad hoc basis, supporting a range of operational, process improvement, and strategic needs.

Skills

Bachelor degree

Healthcare strategy

Cross-functional translation

Dashboards development

Collaboration & EQ

Market residency

Power BI

Excel

PowerPoint

Athena EMR

Education

Bachelor’s degree in relevant field

Master’s degree in health care administration / business / nursing / social work or related field

Tools

Power BI

Excel

PowerPoint

Athena EMR

Job description

CenterWell Senior Primary Care is seeking a Program Delivery Lead to oversee Tandem Behavioral Health Care program operations, analytics, and strategy from The Villages, FL. You will own performance dashboards, drive cross-functional collaboration, and partner with clinicians and product teams to enable data-driven care improvements.

The role emphasizes leadership in operations and analytics over clinical practice, with hybrid work options and strong emphasis on program execution and strategic