Clinic Access and Scheduling Rep - Derm Clinic

University Health; Kansas City (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

University Health in Kansas City, MO is seeking a Clinic Access and Scheduling Representative for the Dermatology Clinic. The role handles scheduling, pre-registration, front desk duties, check-in/check-out, and patient flow coordination, ensuring accurate demographic and financial records in the system.

You will answer calls, support the Discount Policy communication, and maintain a productive clinic schedule while delivering courteous service to patients and families.

Qualifications

• High school diploma or equivalent required.
• One year customer service experience.
• Concise written communication skills.
• Proficient in use of computer hardware and software.

Responsibilities

• Assist patients with scheduling, pre-registration, and check-in/out.
• Manage front desk and patient flow to maintain efficient clinic operations.
• Verify and update demographic and financial information in the system.
• Explain health benefits and discounts to patients as applicable.

Skills

Customer service

Communication

Written communication

Computer skills

Education

High school diploma or equivalent

Job description

Clinic Access and Scheduling Rep - Derm Clinic101 Truman Medical Center

Job LocationUniversity Health 1 (UH1)Kansas City, Missouri

DepartmentDermatology Clinic UHTMC

Position TypeFull time

Work Schedule8:00AM - 4:30PM

Hours Per Week40

Job Description

The Patient Access and Scheduling Representative is primarily responsible for assisting patients through scheduling, pre-registration, front desk management, check-in, registration, check-out, as well as patient flow management. The Representative is accountable for creating and verifying accurate demographic and financial information in the financial and clinical record system through telephone or face-to-face contact. The Representative is expert in maintaining accurate, up-to-date demographic and financial information on each patient served. The Representative verifies information through patient-supplied materials or on-line verification as provided by the organization. The Representative communicates health benefit information including the organization's Discount Policy and financial obligations to patients served. The Representative has primary responsibility for answering all phone calls and requests made to the area of responsibility. The Representative is primarily responsible for securing and maintaining a highly effective and productive clinic schedule.

Minimum Requirements

High school diploma or equivalent required One year customer service Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons Concise written communication skills Proficient in use of computer hardware and software

Preferred:

Experience with customers in hospital, business or insurance office

Knowledge of basic medical terminology

Familiar with insurance

College course work